Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
BMW Loaner
Advantage BMW Midtown
Houston
05.2024 - Current
Coordinated the assignment and scheduling of loaner vehicles for customers, ensuring availability, timely delivery, and proper documentation.
Delivered outstanding service by addressing customer inquiries, resolving issues, and ensuring a seamless experience with the loaner vehicle process.
Addressed customer concerns related to loaner vehicles and provided swift, effective solutions, enhancing customer satisfaction and retention.
Maintain inventory of 126 loaner vehicles
Financial Aid Advisor
Lone Star College System
Houston
08.2022 - 05.2024
Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information
Provided one-on-one counseling to students regarding financial aid program options and requirements
Package Handler
LTD Moving Company
Houston
06.2021 - 06.2022
Assisted in loading delivery trucks with prepared packages
Scanned and sorted packages according to destinations and service type using handheld scanner
Sorted packages to appropriate slide, line or belt for final distribution
Food Service Worker
Chick-fil-A
Houston
08.2019 - 04.2021
Followed food safety regulations pertaining to sanitation, food handling and storage
Served meals to customers in a friendly and courteous manner
Operated cash register to process cash, check, and credit card transactions
School Adjustment Counselor at Northeast Metropolitan Regional Vocational SchoolSchool Adjustment Counselor at Northeast Metropolitan Regional Vocational School