Kim Nitsos
Nampa,ID
Summary
Results-oriented professional with extensive experience in customer service and management, skilled in leading teams and overseeing operations to consistently deliver exceptional customer experiences. Proven track record in developing and implementing strategies that enhance customer satisfaction and loyalty, drive revenue growth, and reduce operating costs. Expertise in leveraging data analytics to inform strategic decisions and achieve key business objectives. Committed to fostering collaborative environments that support continuous improvement and operational excellence.
Overview
17
17
years of professional experience
Work History
Realtor
Silver Creek Realty
Meridian, ID
02.2009 - Current
- Provided expert guidance to clients in the preparation and execution of contract escrow paperwork and deeds.
- Conducted thorough reviews of property listings and attended meetings to stay updated on real estate market trends.
- Produced comprehensive legal documents, including representation contracts, purchase agreements, closing statements, deeds, and leases, contributing to successful property transactions.
- Analyzed market trends and advised clients on pricing, mortgage options, legal obligations, and related issues to ensure comprehensive understanding.
- Supervised property closing activities, ensuring compliance with legal requirements during document signing and fund distribution.
Customer Service Representative
Norco Medical
Meridian, ID
05.2024 - 03.2026
- Managed inbound calls in an efficient and timely manner
- Identify needs, clarify information, and provide timely customer solutions
- Educate customers on options for diverse medical products and services
- Followed proven processes and best practices to resolve customer inquiries
- Supported community agencies in the continuity of care as their patients transition their healthcare
- Lead customers through shipping and billing inquiries
- Documented customer conversations and interactions in a comprehensive, thorough manner
Customer Service, Warehouse
Silver Creek Supply Plumbing, Irrigation and Fencing
Nampa, ID
03.2022 - 01.2023
- Oversaw inventory tracking and maintenance processes.
- Managed inventory by pulling and stocking supplies efficiently.
- Executed inbound and outbound call operations to address customer inquiries and support needs.
- Utilized Microsoft Word and Excel to enhance document creation and optimize data management workflows. Selected customer orders accurately and organized shipments for transfer to designated store locations.
- - Performed data entry tasks to support efficient record-keeping and information retrieval.
- - Ensured financial success by maintaining compliance with established production timelines and delivery commitments.
- - Participated in continuous training programs to ensure alignment with evolving product services and policy changes.
- - Conducted in-depth discussions with customers to uncover service needs and align appropriate solutions.
- - Engaged in active listening to clarify customer concerns and strengthen overall communication effectiveness.
Head Cashier/Supervisor
Lowe's
Meridian, ID
10.2017 - 02.2020
- Managed cashier team to ensure accurate transactions and maintain customer satisfaction.
- Achieved successful recruitment outcomes by streamlining resume screening and interview scheduling processes. Enhanced new hire integration through effective onboarding programs. Improved employee satisfaction by providing timely support for HR inquiries and record management.
- Facilitated cashier operations by providing clear direction and fostering open communication.
- Developed and implemented training programs for employees on POS system usage, promoting effective front-end service delivery.
- Developed and implemented employee schedules to effectively meet anticipated coverage needs.
- Managed daily point of sale operations by ensuring thorough counting of register contents and preparing secure bank deposits.
- Investigated and resolved customer complaints, fostering a supportive environment and improving overall satisfaction.
- Designed and implemented comprehensive procedures and goals to streamline departmental operations.
- Streamlined work schedule management and maintained comprehensive records of employee timecards. Improved operational efficiency through effective scheduling practices.
Education
Diploma -
Rex Putnam High School
Milwaukie, Or06-1982
Timeline
Customer Service Representative
Norco Medical
05.2024 - 03.2026
Customer Service, Warehouse
Silver Creek Supply Plumbing, Irrigation and Fencing
03.2022 - 01.2023
Head Cashier/Supervisor
Lowe's
10.2017 - 02.2020
Realtor
Silver Creek Realty
02.2009 - Current
Diploma -
Rex Putnam High School