Well-qualified customer sales and service provider with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Anna Contreras
Colorado Springs,CO
Summary
Overview
12
years of professional experience
Work History
Harmony Real Estate GroupColorado Springs, CO
Realtor
06.2017 - Current
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Increased sales through persuasion, negotiation and closing prowess.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, and pricing.
- Developed new business and managed new and existing clients.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal
- Have assisted over 20 different clients with purchasing or selling homes in 5 year period.
AriseColorado Springs, C
Sales Associate/Customer Service Representative
01.2013 - 01.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Surpassed sales goals through implementation of effective marketing strategies.
- Maintained average of 35% call to sales conversion rate.
Education
Brigham Young UniversityProvo, UT
No Degree from Business Management
05.2025
University Overview
Sierra High SchoolColorado Springs, CO
High School Diploma
05.2007
University Overview
Skills
- Managing Multiple Tasks
- Contract Negotiation
- Client Needs Assessment
- Sales Negotiation
- Microsoft Office
- Client Relations
- Negotiation
- Active Listening
Timeline
Realtor
Harmony Real Estate Group
06.2017 - Current
Sales Associate/Customer Service Representative
Arise
01.2013 - 01.2019
Brigham Young University
No Degree from Business Management
Sierra High School
High School Diploma