Michelle Chahab
Cincinnati,OH
Summary
Dedicated delivering exceptional client service through strong relationship-building and effective communication. Skilled in coordinating transactions and ensuring clarity throughout every event.
Overview
13
13
years of professional experience
Work History
Realtor
Lohmiller Real Estate
02.2023 - Current
- Negotiate property sales and purchases to maximize client satisfaction and achieve optimal outcomes.
- Conduct comprehensive market analyses to determine property values and inform strategic pricing decisions.
- Develop tailored marketing strategies using digital platforms and social media for property promotion.
- Guide clients through entire home buying process, ensuring clarity and support at each stage.
- Cultivate strong relationships with clients, fostering trust and repeat business through exceptional service.
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Build lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Develop strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Banquet Captain
Hilton Netherlands Plaza
11.2022 - Current
- Supervised banquet staff to ensure seamless service and adherence to event standards.
- Coordinated setup and breakdown of event spaces, optimizing workflow and efficiency.
- Trained new team members on service protocols, enhancing team performance and consistency.
- Managed inventory of banquet supplies, ensuring timely procurement and availability for events.
- Collaborate with culinary team to customize menus based on client preferences and dietary needs.
- Conduct pre-event briefings with staff to align on roles and expectations for successful execution.
- Resolve guest inquiries and concerns promptly, enhancing overall customer satisfaction during events.
- Ensure timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintain clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Maintain accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Manage inventory of banquet equipment, ensuring availability and quality for events.
- Adapt quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Supervised set up of banquet food stations and coordinate service to multiple dining areas.
Banquet Bartender
The Summit Hotel
04.2020 - Current
- Craft and serve a diverse range of cocktails and beverages for large events.
- Maintain cleanliness and organization of bar area during high-volume service periods.
- Collaborate with event coordinators to ensure seamless beverage service at banquets.
- Train and mentor junior bartenders on cocktail preparation and customer service standards.
- Develop innovative drink menus to enhance guest experience and elevate event offerings.
- Monitor inventory levels, placing orders to maintain optimal stock for events.
- Resolve guest inquiries and complaints promptly, ensuring high satisfaction rates during events.
- Prepare for events by setting up bar, stocking supplies, and arranging tables.
- Respond to guest questions and requests with friendly and knowledgeable service.
- Contribute to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Ensure proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Enhance guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Banquet Coordinator
Hardrock Casino
01.2013 - 04.2020
- Coordinated logistics for events, ensuring seamless execution and optimal guest experiences.
- Developed event timelines and schedules, aligning vendor services with client expectations.
- Trained and mentored staff on best practices for event setup and guest service excellence.
- Implemented process improvements to enhance operational efficiency during high-volume events.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Streamlined communication between departments, fostering collaboration for successful event outcomes.
- Led team meetings to strategize on event execution and address operational challenges proactively.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
- Fostered a positive work environment through effective team-building exercises and regular performance evaluations for staff members.
- Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
- Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.
- Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
- Monitored food inventory and supplies to prevent waste.
- Set and oversaw weekly and special event menu plans.
Education
High School Diploma -
Loma Vista High
San Luis Obispo, CAHigh School Diploma - Real Estae
Hondros College of Real Estate
09-2015
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Schedule coordination
- Multilingual communication
- Payment collection
- Presenting
- Excellent teamwork
- Highly professional
- Contract preparation
- Networking and prospecting
- Relationship building
- Property marketing
- Negotiation
- Sales negotiation
- Market research
- Social media marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Arabic
Limited Working
Timeline
Realtor
Lohmiller Real Estate
02.2023 - Current
Banquet Captain
Hilton Netherlands Plaza
11.2022 - Current
Banquet Bartender
The Summit Hotel
04.2020 - Current
Banquet Coordinator
Hardrock Casino
01.2013 - 04.2020
High School Diploma -
Loma Vista High
High School Diploma - Real Estae
Hondros College of Real Estate