Marlyn Osorio
Hemet,CA
Summary
Proven track record in enhancing customer experiences at Pechanga Resort Casino, showcasing exceptional customer service and alcohol awareness. Expert in managing high-volume dining with speed and efficiency, significantly contributing to team success and revenue growth. Demonstrated reliability and the ability to foster loyal customer relationships through personalized service. Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Cross trained with proven bartending skills.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Pechanga Resort Casino
06.2021 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Beertender
Tacos & Beer Mi Lindo Mexico
11.2021 - 03.2022
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Increased bar revenue with upselling techniques and promotion of special events.
Education
High School Diploma -
West Valley High School
Hemet05-2017
Skills
- Cash Handling
- Customer Service
- Handling large groups
- Alcohol awareness
- High-volume dining
- Speed and Efficiency
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Beertender
Tacos & Beer Mi Lindo Mexico
11.2021 - 03.2022
Cocktail Server
Pechanga Resort Casino
06.2021 - Current
High School Diploma -
West Valley High School
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