Kim Osman

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Operated charter tours and guided jeep expeditions. Owned and ran tours with a focus on customer satisfaction.

• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Handled in store customer inquiries.
• Actively listened to customers, handled concerns quickly.
• Answered constant flow of customer calls for phone orders.

• Assist high volume of customers daily with a variety of challenging needs. While, maintaining a professional and positive presence. Demonstrating a solution based focus on customer safety, needs and expectations.
• Perform airplane security and safety equipment checks.
• Maintain airplane cleanliness.
• Manage and escort physically challenged customers and unaccompanied minors though security to their designated flights and specified guardians.
• Cross-trained in all airport functions ie baggage claim, marshalling , wing walking, scanners and RON.

• Explained features of policies to customers and helped determine best policies to meet personal needs.
• Handled policy renewals.
• Called potential customers per day to expand customer base.

• Calculated quotes and educated potential clients on insurance options.
• Obtained underwriting approval by completing application for coverage.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Provided coverage option information to assist clients in protecting assets.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Took notes and prepared reports on school day activities to provide to primary teacher.
• Provided instruction for students in core subject areas.

• Maintained clean, neat and operational facilities to serve program needs.
• Gained knowledge and experience working with children in educational setting.
• Exhibited excellent communications and customer service relations skills.
• Developed strong interpersonal communication skills to promote relationship building with internal and external customers.

• Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
• Identified new customers by attending trade-shows, networking and performing cold-calls.
• Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate [Number]%.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

• Promoted available resources and connected individuals with services.
• Partnered with agencies and organizations driving improvements in community health.
• Prepared presentations on health and safety concerns for public.
• Gave public talks on importance of health education and specific disease prevention and treatment strategies.
• Supervised staff to coordinate needs assessments.