Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Delta
Atlanta, GA
01.2024 - Current
Followed safety procedures such as using reflective gear while working on the ramp.
Handled passenger luggage in accordance with safety and privacy protocols.
Managed baggage sorting and routing to correct flights and baggage claim areas.
Worked in various weather conditions to ensure continuous airport operations.
Customer Service Agent
Hallmark Aviation
Atlanta, GA
08.2022 - 12.2023
Experience working with Copa Airlines and Turkish Airlines
Passenger check-in and boarding
Senior Baggage Agent for Turkish Airlines
Handling Aircraft Arrival
Jetbridge Operation
Experience with using Worldtracer, CSS, and Quick Check-In
Sales Associate
Staples
Peachtree City, GA
05.2021 - 03.2022
Helped customers find specific products, answered questions and offered product advice.
Inventory Management
Operated register, handled cash and processed credit card transactions.
Animal Care Volunteer
Cherokee Humane Society
Woodstock, GA
10.2016 - 11.2016
Provided stress relief by tending to dogs and cats
Referred customers to pets for adoption
Education
BBA - Marketing
Kennesaw State University
Kennesaw, GA
12.2021
High School Diploma -
Starrs Mill High School
Fayetteville, GA
05.2016
Skills
Problem Resolution
Organizational Skills
Microsoft Office
Customer Service
Sales
Time Management
Communication Skills
Attention to Detail
File Management
Teamwork and Collaboration
Claims Management
Timeline
Ramp Agent
Delta
01.2024 - Current
Customer Service Agent
Hallmark Aviation
08.2022 - 12.2023
Sales Associate
Staples
05.2021 - 03.2022
Animal Care Volunteer
Cherokee Humane Society
10.2016 - 11.2016
BBA - Marketing
Kennesaw State University
High School Diploma -
Starrs Mill High School
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