Kim Pickell
St. Peters,MO
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Experienced with focus on large accounts, Quarterly Business Reviews, KPI's.
Experienced with VMS tools Fieldglass, Vndly, IQN, Beeline, Elevate.
Overview
21
21
years of professional experience
Work History
MSP Client Service Delivery Manager
PeopleReady
2021.09 - 2023.05
- Works with customer and MSP relationship with focusing on improving experience, account retention and growth
- Serves as point of contact with cross-functional leadership members
- Defines expectations for service teams
- Leads and motivates teams to meet service goals
- Hires, trains, mentors, develops, and manages performance for supervisor role
- Point of contact with account/program manager MSP representatives developing relations to ensure success
- Responsible for growing book of business
- Supervised delivery staff and general productivity.
- Fielded customer questions and complaints and rectified issues.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Managed resources effectively to avoid unnecessary delivery delays.
Strategic Accounts Project Manager
PeopleReady
2015.07 - 2021.09
- Manage and track project milestones and deliverables
- Analyze problems and help design appropriate solutions or alternatives
- Develop reports, proposals, requirement documentation, and presentations
- Expanding revenues for accounts, conduct quarterly reviews, and create sales plans to grow existing accounts
- Assist with pricing strategy with field teams and customers
- Effectively communicates with customers on any issues and partner to grow account
- Major Accounts Group CSS - MDT / PeopleReady –
Vertical Account Specialist
PeopleReady
2012.01 - 2015.07
- Manage MSP clients from the VMS tools to building and maintaining the relationships
- I manage effective communication with the vendor to insure successful delivery and compliance of the MSP program
- Successfully maintain compliance audits on all National MSP / VMS clients
- Assure timely invoicing for all temporary workers nationwide
- I negotiate contracts and bill rates with existing and prospective MSP clients
- Provided onsite training with several branches to understand the VMS process.
- Set up new customer accounts and updated existing profiles with latest information.
Admin Asst./Operations Specialist
Spherion Corporation
2010.02 - 2012.01
- Performed administrative and operational duties for 2 National Directors
- I work with large national accounts doing onboarding as well as performing as a liaison between vendors and local branches
- Responsible for compliance audits on several National VMS accounts
- As the Project Manager, I orchestrated our successful delivery on a large VMS project for one of the largest telecommunications companies in the country.
Office Manager
John's Mercy Medical Center
2002.01 - 2010.02
- Responsible for coordinating and scheduling meetings for doctors
- Manage accounts payable, review and cross reference all incoming bills, set up and pay bills in a timely manner
- Itinerary planner for traveling physicians and nurses
- Manage office schedule and surgery schedule for compatibility
- Coordinate patient’s appointments for procedures as needed
- Orchestrate visits from out-of-town physicians for procedural observations
- Physician Credentialing
- Responsible for day-to-day office operations
Education
High School Diploma -
Parkway South High School
06.1982
Some College (No Degree) - Nursing Practice
Maryville University of Saint Louis
St Louis, MOSkills
Proficient in Microsoft, SharePoint, SalesForce, Teams, Oracle
- Schedule Coordination
- Delivery Management
- Business Partnerships
- Leading Projects
- Resource Management
- Operational Efficiency
- Corrective Actions
- Executive Leadership
- Team Supervision
- Customer Needs Assessments
- Daily Operations Management
- Client Base Retention
Timeline
MSP Client Service Delivery Manager
PeopleReady
2021.09 - 2023.05
Strategic Accounts Project Manager
PeopleReady
2015.07 - 2021.09
Vertical Account Specialist
PeopleReady
2012.01 - 2015.07
Admin Asst./Operations Specialist
Spherion Corporation
2010.02 - 2012.01
Office Manager
John's Mercy Medical Center
2002.01 - 2010.02
High School Diploma -
Parkway South High School
Some College (No Degree) - Nursing Practice
Maryville University of Saint Louis