Kim Pickett, RN, BSN
Woodville,AL
Summary
Smart individual, highly educated, whose highly successful at motivating teams, streamlining operations and optimizing organizational readiness. Analytical problem solver and persuasive communicator. Data drive decision maker.
Overview
26
26
years of professional experience
Work History
Hospice Clinical Manager
Hospice Family Care
09.2023 - Current
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and availability of necessary equipment and supplies.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
Administrator
Gentiva Hospice
09.2019 - 08.2023
- Developed positive employee relations, incentives and recognition programs to promote teamwork and cultivate respect and inclusivity.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Provides oversite for multiple location sites of same hospice provider.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance
- Network with industry professionals to foster partnerships and identify new and improved solutions.
- Reduced record keeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Educated staff on organizational mission and goals to help employees achieve success
- Created and managed project plans, timelines and budgets
- Generated reports detailing findings and recommendations
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Evaluated staff performance and provided coaching to address inefficiencies
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Provided regional support in corporate capacity.
Administrator
SouthernCare New Beacon Hospice/Gentiva Hospice
09.2019 - 11.2022
- Positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Identified department issues to recommend corrective actions.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Provide oversite for multiple location sites o same hospice provider.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance.
- Confirmed accurate completion of forms and reports for admission, transfer, or discharge of each program participant.
- Established work schedules to account fo changing staff levels and expected workloads.
- Network with industry professionals to foster partnerships and identify new and improved solutions.
- Reduced record keeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable.
- Positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Identified department issues to recommend corrective actions.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Nurse Clinical Manager
Amedisys Hospice
11.2016 - 09.2019
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Regularly evaluated employee performance and provided feedback.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
- Implemented new policies and educated staff on changes.
- Reviewed operational policies and recommended solutions and change to medical director.
Hospice Registered Nurse Case Manager
Amedisys Hospice
11.2016 - 09.2019
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Evaluated patient histories, complaints, and current symptoms.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
Hospice Registered Nurse Case Manager
Hospice Of North Alabama
11.2013 - 11.2016
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established hospice care services for elderly and disabled patients.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
Office Registered Nurse
Whitesburg Family Medicine
01.2008 - 11.2013
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Office Nurse
Crestani Family Medicine
01.2001 - 12.2007
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Pediatric Nurse
Reddy Clinic
06.1998 - 01.2001
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Utilized nursing process to assess, plan, implement and evaluate care.
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
- Provided emotional support to patients and families to enhance patient experience and promote healing.
- Helped young patients feel comfortable with procedures and immunizations.
- Administered immunizations and other preventative care measures to promote health and prevent disease.
Education
Bachelor of Science - Nursing
University of Alabama At Huntsville
Huntsville, AL05.1998
Skills
- Strategic Planning
- Leadership
- Work Planning and Prioritization
- Administration and Management
- Attention to Detail
- Financial Oversight
- Recruitment Support
- Relationship Development
- Business Development
- Clinical care and judgement
- Written and oral communication
Timeline
Hospice Clinical Manager
Hospice Family Care
09.2023 - Current
Administrator
Gentiva Hospice
09.2019 - 08.2023
Administrator
SouthernCare New Beacon Hospice/Gentiva Hospice
09.2019 - 11.2022
Nurse Clinical Manager
Amedisys Hospice
11.2016 - 09.2019
Hospice Registered Nurse Case Manager
Amedisys Hospice
11.2016 - 09.2019
Hospice Registered Nurse Case Manager
Hospice Of North Alabama
11.2013 - 11.2016
Office Registered Nurse
Whitesburg Family Medicine
01.2008 - 11.2013
Office Nurse
Crestani Family Medicine
01.2001 - 12.2007
Pediatric Nurse
Reddy Clinic
06.1998 - 01.2001
Bachelor of Science - Nursing
University of Alabama At Huntsville
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