Kim Pierce
Elizabethton,TN
Summary
With a proven track record at Lifecare of Elizabethton, with experience in nurse education and leadership, significantly enhancing patient care through effective staff and multidisciplinary collaboration. My strategic approach to nursing operations management and commitment to quality improvement have consistently boosted patient satisfaction scores, showcasing my strong work ethic and clinical leadership skills. While serving as Director of Nursing at Lifecare of Elizabethton, I was awarded Director of Nursing of the year by THCA for 2023.
Overview
11
11
years of professional experience
Work History
Director of Nursing
Lifecare of Elizabethton
Elizabethton, TN
06.2021 - 08.2024
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Identified department issues to recommend corrective actions.
- Planned and assigned workload to appropriate person nursing staff to direct patient care.
- Evaluated work performance of appropriate nursing personnel to determine wage increases and implement discipline.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with staff, management, and external groups to coordinate patient care.
RN Supervisor
Viviant of Bristol
Bristol, TN
04.2020 - 05.2021
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Evaluated and monitored care and services throughout shift to improve quality levels.
RN Supervisor
NHC of Johnson City
Johnson City, TN
09.2015 - 04.2020
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
RN Case Manager
Caris Hospice
Johnson City, TN
02.2019 - 03.2020
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Educated patients and caregivers on healthcare protocols and processes.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
Education
Associate Degree In Nursing - Nursing
Northeast State Community College
Blountville, TNAssociate Of Applied Science - Radiology
East Tennessee State University
Johnson City, TN05.2020
Skills
- Quality improvement
- Staff recruitment and retention
- Long-term care
- Critical thinking
- Clinical documentation
- Documentation and reporting
- Multidisciplinary team collaboration
- Nursing staff supervision
- Issue resolution
- Multidisciplinary collaboration
- Interdepartmental collaboration
- Clinical leadership
- Staff evaluation
- Standards of practice
- Recruiting and hiring
- Family support
- Discharge and transfer procedures
- Nursing ethics
- HIPAA regulations
- Verbal and written communication
- Goal planning
- Performance evaluations
- Patient care management
- Nursing recruitment
- First aid and CPR
- Clinical staffing
- Staff supervision
- Patient safety
- Performance monitoring
- Nursing operations management
- Emergency readiness
- Decision-making
- Clinical staff management
- Regulatory requirements
- Risk management
- Patient education
- Direct patient care
- Work Planning and Prioritization
- Healthcare regulations compliance
- Clinical operations management
- Patient education and counseling
- Strong work ethic
- Leadership and guidance
Timeline
Director of Nursing
Lifecare of Elizabethton
06.2021 - 08.2024
RN Supervisor
Viviant of Bristol
04.2020 - 05.2021
RN Case Manager
Caris Hospice
02.2019 - 03.2020
RN Supervisor
NHC of Johnson City
09.2015 - 04.2020
Associate Degree In Nursing - Nursing
Northeast State Community College
Associate Of Applied Science - Radiology
East Tennessee State University