Kim Prince
Rio Rancho,NM
Summary
Dynamic professional with a proven track record at the Credit Union of Denver, excelling in customer service and relationship building. Skilled in financial transactions and process improvements, I enhanced operational efficiency and member satisfaction. Adept at training staff, I fostered a culture of excellence and compliance in branch operations.
Overview
22
22
years of professional experience
Work History
Member Service Representative
Credit Union of Denver
12.2000 - 10.2018
- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Processed account transactions accurately, ensuring compliance with credit union policies.
- Educated members on products and services, enhancing overall customer satisfaction.
- Assisted in onboarding new members, facilitating a smooth transition into services offered.
Assistant Brnach Manager
World Savings
05.1996 - 12.2000
- Supervised daily branch operations, ensuring compliance with regulatory standards and organizational policies.
- Trained and mentored new staff on customer service protocols and sales strategies.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Analyzed branch performance metrics to identify areas for growth and development opportunities.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO05-1976
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Credit Union of Denver
12.2000 - 10.2018
Assistant Brnach Manager
World Savings
05.1996 - 12.2000
High School Diploma -
Green Mountain High School