Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Reese

Atlanta,GA

Summary

With a proven ability to support and assist new hires and Lead Trainers, Consistently fosters a positive learning environment both within the classroom and in external settings. My experience demonstrates a commitment to nurturing the growth and development of individuals entering the workforce. Moreover, my transferable skills, which encompass organization, communication, and adaptability, perfectly align with the multifaceted responsibilities of a Staffing Administrator. I am adept at collaborating with colleagues and readily adapting to changes in workflow or procedures, ensuring seamless transitions and optimized efficiency. Having honed these skills through extensive experience in customer service, I am well-equipped to handle multiple tasks efficiently in fast-paced environments, further enhancing my capacity to excel in the role of a Staffing Administrator.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
05.2023 - Current
  • Provide comprehensive guidance to new associates regarding Amazon's rules and policies, ensuring adherence to company standards and regulations.
  • Offer support by answering questions and addressing concerns of new associates, fostering a positive learning environment.
  • Conduct daily audits on new hires to evaluate their progress and identify areas for improvement, facilitating their development within the organization.
  • Collaborate with management to report any instances of employee misconduct, maintaining integrity and accountability within the workplace.
  • Occasionally engage in direct roles within the sort center, such as picking and packing, to assist with operations and gain firsthand insights into associate workflows.

Realtor

Better Homes And Gardens Real Estate
09.2020 - Current
  • Implementing effective prospecting techniques and leveraging referrals from satisfied customers, resulting in increased sales opportunities and revenue.
  • Provide expert advice on property values, conducting thorough market analyses and guiding clients through informed decisions when buying or selling homes.
  • Utilize comparative market analysis (CMA) techniques to compare recently sold properties in the area, enabling clients to determine competitive market prices and optimize their selling strategies.
  • Review market research data regularly, analyzing trends and changes in local real estate markets to adapt sales plans accordingly and capitalize on emerging opportunities.
  • Fosters strong client relationships through excellent communication, negotiation skills, and a commitment to delivering exceptional service throughout the buying or selling process.

Inbound Call Center Representative

Arise
10.2017 - 01.2022
  • Serve as a remote contact center specialist, offering support to some of the largest companies worldwide.
  • Document all customer inquiries, issues, resolutions, and follow-up actions meticulously, ensuring accurate records and efficient resolution of future queries.
  • Proactively learn about products and services to enhance expertise and swiftly resolve customer inquiries on the initial contact, promoting customer satisfaction and loyalty.
  • Collaborate with team members and supervisors to optimize processes and maintain high standards of service delivery in a remote work environment.
  • Utilize effective communication skills to engage with customers professionally and empathetically, ensuring a positive customer experience with every interaction.

Education

Certification - Paralegal Studies

National Center For Paralegal Training
Atlanta, GA
10.1993

Skills

  • Communication
  • Strong Interpersonal Skills
  • Problem Solving
  • Leadership
  • Training
  • Presentations
  • Conflict Resolution
  • Group and Individual instruction

Timeline

Learning Ambassador

Amazon
05.2023 - Current

Realtor

Better Homes And Gardens Real Estate
09.2020 - Current

Inbound Call Center Representative

Arise
10.2017 - 01.2022

Certification - Paralegal Studies

National Center For Paralegal Training
Kim Reese