Kimberly Rogers
Freight Logistics CSR/OS&D
Olmsted Falls,Ohio
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the freight industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative; OS&D
Old Dominion Freight Line, Inc.
Billings , MT
06.2011 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Utilized AS400 to manage interactions and track shipments.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained other customer service employees.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Motion Industries
Billings, MT
01.2001 - 06.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Law (Pre-Law)
Montana State University - Billings
Billings, MTSkills
- Customer Relations
- Staff Training
- Freight Operations
- Microsoft Office
- Investigate Claims
- Problem-Solving Ability
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
Timeline
Customer Service Representative; OS&D
Old Dominion Freight Line, Inc.
06.2011 - 07.2023
Customer Service Representative
Motion Industries
01.2001 - 06.2011
Law (Pre-Law)
Montana State University - Billings
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