Tiaire Lee
Stratford
Summary
Customer service professional with 10 years of experience, I have consistently demonstrated an ability to exceed customer expectations by providing timely and effective solutions to their concerns. I have a proven track record of delivering exceptional customer service, having maintained a constant flow of customer orders being delivered on time. My forward-thinking strategies have allowed me to effectively address customer needs and ensure satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer/OS&D Specialist
XPO
Bridgeport, CT
03.2024 - Current
- Maintained organized filing systems, ensuring easy retrieval of important documents
- Managed office reception, greeting visitors, answering inquiries, and directing phone calls
- Provided administrative support to executives, handling calendar management, travel arrangements, and expense reports
- Review and audit invoices, billing shipments, correcting documentation and BOL errors, and processing freight payments
- Accurately check for accounts receivable/payable code matching for customers.
- Track freight, provide rate quotes, and communicating transit updates to clients
- Resolved customer inquiries, complaints, and issues in a timely and professional manner
- Collaborated with cross-functional teams to resolve complex customer problems and escalations
- Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded
Operations Supervisor
goPuff
Bridgeport, CT
02.2020 - 03.2024
- Open and close Warehouse for business
- Managed day to day operations
- Managed inventory and fulfilled orders in a timely manner
- Responsible for upholding health and safety standards
- Reported to general manager
- Cleaned and Restocked coolers if needed
- Receive product from vendors, ensure physical count matches purchase order/invoice, and resolve discrepancies
- Inventory management and re-shelving of canceled orders
- Cleaned and organized warehouse
- Managed waste and spoilage through strict compliance with FIFO practice
- Contact customer for substituted or out-of-stock items
Personal Shopper/Customer Service Associate
Walmart
Shelton, CT
05.2019 - 06.2021
- Greet customers and make them feel important
- Go to receiving and pick up Site-to-store delivery
- Bin and create locations for packages
- Pick up items that were ordered online
- Help customers in timely manner with picking up items
- Helped with inventory and zoning all departments aisles
- Ordered online items for customers
- Resolve issues with Walmart.com
- Registered Trained
- Handled money
Education
Associate's degree - Computer Information Systems
Housatonic Community College
Bridgeport, CT05.2024
High school diploma - Carpentry
Platt Technical High School
Milford, CT06.2018
Skills
- Customer relations
- Documentation management
- Proficient in MySQL
- Administrative work
- Audit reporting
- Invoicing inventory
- Data entry
Certification
Driver's License
Languages
English
Timeline
Customer/OS&D Specialist
XPO
03.2024 - Current
Operations Supervisor
goPuff
02.2020 - 03.2024
Personal Shopper/Customer Service Associate
Walmart
05.2019 - 06.2021
High school diploma - Carpentry
Platt Technical High School
Associate's degree - Computer Information Systems
Housatonic Community College