Summary
Overview
Work History
Education
Skills
Timeline
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Kim Rogers

La Quinta,CA

Summary

Proven Account Coordinator with a track record of enhancing client satisfaction and fostering long-term relationships at SnapNurse. Skilled in Microsoft Office, Google Suite and relationship building. Adept at streamlining communication and coordinating project execution. Successfully supported strategic planning initiatives, contributing to business growth through effective account management and sales support.


Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments.


I am also a breast cancer survivor. I have been cancer free for the last 10 years and am very focused on wellness and prevention of this disease.

Overview

9
9
years of professional experience

Work History

Florist & Event Consultant

Self Employed
01.2016 - Current
  • Utilized floral design techniques to craft unique floral arrangements.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.

Account Coordinator

SnapNurse
09.2021 - 11.2022
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and demos for a 3 person account management team.
  • Updated internal databases with account information to maintain concise, clear records.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.

Stylist Sales Associate

STITCHFIX
05.2015 - 06.2016
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with customers to understand styling needs.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.

Education

Bachelor of Arts - Speech Communication

University of MN
Minneapolis, MN

Skills

  • Exceptional Customer Service
  • Order Management
  • Account Management
  • Troubleshooting and problem resolution
  • Microsoft Office
  • Google suite
  • Sales Support
  • Phone and Email Etiquette
  • Account oversight
  • Relationship Building
  • Documentation and control

Timeline

Account Coordinator

SnapNurse
09.2021 - 11.2022

Florist & Event Consultant

Self Employed
01.2016 - Current

Stylist Sales Associate

STITCHFIX
05.2015 - 06.2016

Bachelor of Arts - Speech Communication

University of MN

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Kim Rogers