Kim Saulnier
Middletown Township,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
42
42
years of professional experience
Work History
Teachere of Biological Science
Freehold Regional High School District
Freehold, NJ
09.2006 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Assitant Vice President and Branch Manager
National State Bank-Wells Fargo
Union And Monmouth County NJ
06.1980 - 03.1996
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced operational efficiency by streamlining processes and eliminating redundancies.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business Administration And Management
Union County College Cranford NJ
CranfordSkills
- Effective Communication Skills
- Problem-Solving Skills
- Curriculum Design
- Structured Problem Resolution
- Effective Conflict Management
- Technology Implementation
- Community Engagement
- Effective Feedback Utilization
Timeline
Teachere of Biological Science
Freehold Regional High School District
09.2006 - 07.2022
Assitant Vice President and Branch Manager
National State Bank-Wells Fargo
06.1980 - 03.1996
Associate of Arts - Business Administration And Management
Union County College Cranford NJ
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