Kim Sheward
Fort Myers,FL
Summary
Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and attendant bank. Delivers excellent guest service and builds casino loyalty.
Overview
2
2
years of professional experience
Work History
Slot Attendant
Tap 2 Win And Gold Creek/Mgr. Matt P. 586.484.3191
Punta Gorda , FL
03.2022 - 07.2022
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, tickets, cash outs, exchanges for customers.
- Counted cash to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Calculated and verified value of players' winnings or losses.
- Verified over $15,000.00 of cash for bank prior to and after shift.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Main Bartender
Coratti's On Main Mgr Carolyn Tolley 248.924.4866
Milford MI 48381 , Michigan
03.2018 - 03.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up bar for operation, obtained cash bank and stocked service bar.
Education
3 Certifications in Phys. Fitness And Pilates - Physical Fitness Technician
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
C.S. Mott
Warren Michigan06.1991
Skills
- Minor Repairs
- Social Perceptiveness
- Customer Needs Assessments
- Monetary Transactions
- Active Listening
- New Product Information
- Customer Experience
- Dispensing Jackpots
- Customer Satisfaction
- Customer Retention
Pilates Studio Owner over 20 yrs exp.
I have owned a Pilates/Physical Fitness studio in Michigan for over 20 yrs prior to moving to the Estero, Fort Myers area.
Owning my own business has taught how to successfully run my business, take care of advertising, budgeting, restocking items and bookkeeping
as well as seeing great success in my client retention rate. Which is so very important in maintaining customer satisfaction and maintaining customer loyalty.
I am at present teaching fitness classes on Tuesday and Friday mornings.
Timeline
Slot Attendant
Tap 2 Win And Gold Creek/Mgr. Matt P. 586.484.3191
03.2022 - 07.2022
Main Bartender
Coratti's On Main Mgr Carolyn Tolley 248.924.4866
03.2018 - 03.2020
3 Certifications in Phys. Fitness And Pilates - Physical Fitness Technician
Oakland Community College
High School Diploma -
C.S. Mott
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