Kim Smith
SKS Construction LLC
Eatontown
20
years of professional experience
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster collaborative and results-driven environment.
Work History
Assistant Director
4 Years 1 Month- Oversee all operations of the department.
- Managed employee scheduling and payroll processing.
- Led hiring, Onboarding and departmental training initiatives to enhance team capabilities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed supply inventory and orders.
- Maintain Terminal cleaning logs for all Operating & Procedure rooms.
- Interacts with patients to maintain HCAHPS scores.
- Coordinated interdepartmental efforts for Joint Commission and DOH inspections to ensure compliance.
- Communicated with patients to enhance their experience to maintain HCAHPS scores.
- Managed floor care program to ensure cleanliness and safety throughout the hospital.
- Processed and managed payment of invoices efficiently.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Evaluated performance metrics to identify areas for process enhancement and resource allocation.
- Collaborated with senior management to align departmental goals with organizational objectives.
- Streamlined communication channels between departments, improving workflow efficiency and reducing turnaround time.
Operations Manager
2 Years 1 Month- Coordinated daily schedules, PTOs, and vacation.
- Responsible for weekly purchasing & inventory
- Oversaw the general cleanliness of the hospital.
- Conducts bi-weekly meetings with Customers, QA Inspections, Patient rounds etc.
- Conducts weekly minders & safety huddles.
- Assigns team members to their areas of duties.
- Conducted daily inspections to ensure compliance with Joint Commission, DOH, and safety protocols.
- Oversaw weekly purchasing and inventory.
- Led cross-functional teams to implement best practices in healthcare operations.
- Directed scheduling and resource allocation to maximize operational effectiveness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Co-Owner / Office Assistant (PT)
11 Years 4 Months- Communicated with customers to address inquiries and enhance service satisfaction
- Prepared work orders and coordinated schedules and estimates for efficient project management
- Ensured office supplies were readily available
- Secured required work permits for projects
- Directed project management, ensuring timely completion of construction projects within budget constraints.
Housekeeping Supervisor
1 Year 1 Month- Reported directly to Director of Housekeeping regarding daily operations.
- Inspect guest rooms and public space areas.
- Assigned daily tasks and projects to housemen to maintain high cleanliness standards.
- Inspected guest rooms and public areas to ensure quality and adherence to cleanliness protocols.
- Prepares daily assignments and projects for housemen.
- Coordinated with Front Offices to ensure timely room readiness for prompt guest arrivals and special requests.
- Weekly supply inventory.
- Conducted weekly inventory of housekeeping supplies to ensure adequate stock levels..
Director of Housekeeping
6 Years 2 Months- Reported directly to General Manager regarding departmental performance and updates.
- Target guest satisfaction and cleanliness.
- Restructured housekeeping department to align with hotel brand standards, enhancing operational efficiency.
- Organized and directed departmental training programs, resolved personnel problems, conducted and evaluated employee’s performance and work relationships.
- Organized and directed departmental training programs, resolved personnel problems, conducted and evaluated employees’ performance and work relationships.
- Created weekly schedules that reflected the levels of occupancy, monitors and tracks payroll daily.
- Purchased and managed inventory.
- Created weekly schedules that reflected the levels of occupancy, monitored and tracked payroll daily.
- Resolved guest complaints and provided prompt follow-up support.
Housekeeping Supervisor / Assistant Executive Housekeeping Manager
5 Months- Reported directly to Director of Housekeeping
- Supported Director of Housekeeping in daily operations, ensuring smooth workflow and team coordination.
- Trained and provided housemen with update floor care instructions, improving the appearance throughout the lobby area.
- Delivered hands-on training to room attendants using ABC’s of housekeeping method, enhancing speed and accuracy in service delivery.
- Trained housemen on updated floor care instructions, elevating overall appearance of lobby area.
- Provided room attendants and housemen with supplies needed.
- Led team initiatives during 4th Quarter of 2007
Room Attendant
6 Months- Clean guest rooms for in-house and new arrivals; dusted, vacuumed, changed linen, and replenished amenities to ensure guest comfort.
- Facilitated guest needs to enhance their experience.
- Managed laundry tasks to ensure cleanliness and availability.
Education
Associate in Arts - Graphic Design
Associate in Science - Business Administration/Business Management
Skills
Operations management
Safety compliance
Team leadership
Process improvement
Employee relations
Customer service
Problem-solving
Accomplishments
- Supervised team of 65 staff members.
- Promoted to Assistant Director after 2 years with the company.
- Reduced lost workdays and recordable incidents to 2 by implementing a safety awareness program.
Languages
English
Full Professional
Timeline
Assistant Director
Crothall Healthcare
04.2021 - 05.2025Read More
Operations Manager
Crothall Healthcare
03.2019 - 04.2021Read More
Co-Owner / Office Assistant (PT)
SKS Construction LLC
04.2015 - CurrentRead More
Housekeeping Supervisor
Molly Pitcher Inn/Oyster Point Hotel
03.2014 - 04.2015Read More
Director of Housekeeping
Sheraton Eatontown Hotel
03.2007 - 05.2013Read More
Housekeeping Supervisor / Assistant Executive Housekeeping Manager
Sheraton Eatontown Hotel
10.2006 - 03.2007Read More
Room Attendant
Trinidad Hilton Hotel
02.2006 - 08.2006Read More
Brookdale Community College
Associate in Arts from Graphic Design
Read More
Brookdale Community College
Associate in Science from Business Administration/Business Management
Read More
Awards
Manager of the year 2009