Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

KIMBERLY STANLEY

Crown Point,IN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Patient Advocate

Franciscan Alliance
12.2024 - 08.2025
  • Responded to hospital-wide patient concerns with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of complainant information.
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment.
  • Collected and analyzed patient feedback for multiple departments to evaluate quality of care.
  • Collaborated with nursing managers and high level leadership in various patient experience workgroups to facilitate high-quality comprehensive care.
  • Monitored patient progress under the leadership of the Director of Business Initiatives and Service Excellence.

Guest Services Representative

Franciscan Alliance
02.2024 - 11.2024
  • Welcomed visitors with enthusiasm and provided direction and transportation across all areas of the facility.
  • Efficiently recorded and communicated patient complaints and inquiries to ensure satisfaction.
  • Performed diligent patient experience rounding to verify concerns are actively addressed in real time.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Connected effectively with multiple hospital departments to anticipate hyperlocal patient needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Data Entry

Feralloy Corporation
01.2021 - 01.2023


  • Recorded and oversaw steel processing data from statewide receiving ports.
  • Reduced order processing time with accurate data entry and timely communication.
  • Streamlined data entry processes by implementing efficient filing and organizational systems.

Administrative Assistant

RHI Magnesita
01.2016 - 01.2021
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Received and managed complaints regarding international products and services.
  • Decreased on site incidents by working with team leads to ensure jobsite safety issues were resolved.


Education

Bachelor of Arts - English, Professional Writing

Purdue University Northwest
Hammond, IN

Skills

  • Organized and friendly
  • Records maintenance
  • Complaint processing
  • Data entry
  • Proactive problem-solving

Interests

  • Gardening and homesteading
  • Transporting foster dogs and fundraising with Midwest Dachshund Rescue
  • Volunteering with Love Without Boundaries, an international program that supports access to foster care, education and nutrition Odisha, India has been my focus for five years


Timeline

Patient Advocate

Franciscan Alliance
12.2024 - 08.2025

Guest Services Representative

Franciscan Alliance
02.2024 - 11.2024

Data Entry

Feralloy Corporation
01.2021 - 01.2023

Administrative Assistant

RHI Magnesita
01.2016 - 01.2021

Bachelor of Arts - English, Professional Writing

Purdue University Northwest

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KIMBERLY STANLEY