Kim Still
Norcross,GA
Summary
Steadfast Branch Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Regional Banking Branch Manager
Wells Fargo
Norcross, GA
11.2019 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve customer survey score from 50% to 85%, winning Promoter Circle.
- Reduce spending by half and increase revenue by double digit.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques. This result in low turnover rate.
- Identified partnership opportunities and established favorable business connections.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Forecasted trends and recommended improvements based on financial risk analyses.
Service Manager I & II
Wells Fargo
Duluth, GA
05.2016 - 11.2019
- Onboarded new employees with training and new hire documentation.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Control losses by training and coaching team members.
- Applying all policies and procedures to ensure operation risk score is in the 90%.
Lead Teller
Wells Fargo
Atlanta, GA
09.2012 - 05.2018
- Identified potential needs through observation, questioning and listening.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
Vice President of Operations
Salon And Spa
Norcross, GA
08.2011 - 08.2012
- Increase sales from $27,000 to over $300,000 in six month.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Led operational team in development, rollout and management of new product lines.
Teller/ Teller Operation Specialist
Bank Of America
Atlanta, GA
12.2005 - 05.2011
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Minimizing risk by training all employees on policies and procedures.
Education
Associate of Science - Information Technology
Interactive College of Technology
Atlanta, GAERA Real-estate
Norcross, GASkills
- Relationship building and management
- Product training
- Cash Handling
- Marketing
- Business Development
- Strong team-builder
- Goals and performance
- Community Relations
- Banking
- Proficient in MS Office
- Employee Development
- Risk Management
Languages
Vietnamese
Native or Bilingual
Timeline
Regional Banking Branch Manager
Wells Fargo
11.2019 - Current
Service Manager I & II
Wells Fargo
05.2016 - 11.2019
Lead Teller
Wells Fargo
09.2012 - 05.2018
Vice President of Operations
Salon And Spa
08.2011 - 08.2012
Teller/ Teller Operation Specialist
Bank Of America
12.2005 - 05.2011
Associate of Science - Information Technology
Interactive College of Technology
ERA Real-estate