Kim Tumminello
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Assistant Warranty Administrator
Stoler LEXUS
2025.05 - Current
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer and ensured compliance with company policies.
- Collaborated with team members to enhance overall customer experience and satisfaction.
- Streamlined checkout processes to reduce wait times for customers during peak hours.
- Implemented strategies for upselling services, contributing to increased sales revenue.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with service experience.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Developed customer follow-up procedures that enhanced loyalty and repeat business opportunities.
- Resolved customer inquiries and issues promptly, improving overall service experience and client retention.
- Facilitated communication between service departments to enhance customer satisfaction and streamline operations.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Organized claims paperwork and booked appointments with customers.
- Stayed up to date on factory announcements and recalls.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
Legal Secretary
Bekoff, Feinman & LoPiccolo PC.
2016.09 - 2024.10
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Filed documents with courts on behalf of attorney.
- Created, indexed, and maintained client binders.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Completed data entry of legal documents into electronic filing systems.
- Scheduled and made appointments for 5 attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled and made appointments for 5 attorneys.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
School Monitor
Massapequa School District
2014.09 - 2016.09
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Flexed between different school areas based on current needs.
- Supervised cafeteria periods for different ages and maintained order.
- Aided in emergency response efforts by participating in drills and ensuring that proper procedures were followed.
- Assisted in creating safe evacuation plans for emergencies, leading to a well-prepared student body during drills and actual incidents.
- Supervised student behavior during lunch and recess, ensuring a safe environment.
Administrative Assistant
St. Rose Of Lima - CYO Sports
2013.09 - 2014.08
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assistance with registration of and team building of students to play on their respected sport teams.
Education
High School Diploma -
William Cullen Brynt High School
1987-06
Skills
- Customer satisfaction
- Patience and composure
- Customer complaint resolution
- Guest services
- Payment processing
- Up-selling techniques
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Microsoft office
- Team leadership
- Issue resolution
Timeline
Assistant Warranty Administrator
Stoler LEXUS
2025.05 - Current
Legal Secretary
Bekoff, Feinman & LoPiccolo PC.
2016.09 - 2024.10
School Monitor
Massapequa School District
2014.09 - 2016.09
Administrative Assistant
St. Rose Of Lima - CYO Sports
2013.09 - 2014.08
High School Diploma -
William Cullen Brynt High School