Kim Turner
Clinton,UT
Summary
Detail-oriented Patient Service Representative with proven expertise in optimizing clinic workflows and enhancing patient experiences. Known for strong communication and problem-solving skills, committed to delivering high-quality service while ensuring compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Tanner Clinic
Layton
03.2018 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Scheduled and coordinated patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on clinic policies, services, and insurance processes to enhance understanding and compliance.
Sales Associate
Kohl's
Layton, UT
12.2015 - 03.2019
- Processed sales transactions accurately, maintaining cash register integrity and efficiency.
- Trained new staff on sales techniques and store policies, promoting a knowledgeable team environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer inquiries and complaints effectively, contributing to positive brand perception.
Technical Business Analyst
Marriott International, Inc.
Murray, UT
11.2013 - 12.2018
- Created engaging instructional materials using multimedia tools to support diverse learning styles.
- Evaluated training effectiveness through feedback and performance metrics, implementing improvements as needed.
- Mentored junior trainers, sharing best practices to elevate overall training quality and consistency.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated and recommended software tools that streamline data management and reporting functions.
- Led initiatives to integrate new systems, improving user adoption rates and overall effectiveness.
- Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
- Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.
Education
High School Diploma -
American Fork Caveman
American Fork, UTSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Tanner Clinic
03.2018 - Current
Sales Associate
Kohl's
12.2015 - 03.2019
Technical Business Analyst
Marriott International, Inc.
11.2013 - 12.2018
High School Diploma -
American Fork Caveman