KIM VALENCIA RIVERS
Lead Food Service Worker/ Cashier
Detroit,Michigan
Summary
Conscientious, versatile, and dependable professional with extensive experience in customer service functions at several retailers and school library. Light assembly operations experience as inspector and sequencer of components shipped from a Tier 1 supplier to Ford Motor Company and Chrysler Assembly Plants on just-in-time basis without missing shipping deadlines. Achieved 100% on time delivery requirements for just-in-time pick-ups by OEM's. Ability to learn new things quickly and adjust to new environments.
Overview
27
27
years of professional experience
Work History
Cashier
FIREHOUSE SUBS
Berkley, MI
08.2016 - 09.2015
- Processed customer sales thru POS system and prepared orders.
- Performed prep work for kitchen.
- Increased sales by 50% by providing outstanding customer experience.
Federal Student Work Study Program
OAKLAND COMMUNITY COLLEGE
Southfield, MI
08.2015 - 09.2015
- Mentor and train students on the process for using Microsoft suites; Word, Excel, PowerPoint, as well as demonstrate where most effective.
- Assist students with finding research materials for classes.
- Assist librarians with organizing books, registering new users, and updating new periodicals.
Cashier/Food Service Worker
LAWRENCE TECH
Southfield, MI
11.2017 - 11.2025
- Distribute and receive cash as well as reconcile cash drawer.
- Keep reports of all transactions.
- Maintain clean and tidy check-out area.
- Manage and support 1,000 students regularly, ranging from general questions to resolving issues.
- Praised for swiftly and seamlessly resolving students' issues.
- Provide excellent Customer Service to increase student satisfaction from 86% to 100%.
- Preparing, portioning, distributing, and servicing food and beverages.
- Maintenance of cleaning equipment and work areas.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels, restocking shelves to ensure product availability.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to streamline checkout processes, reducing wait times for customers.
- Resolved customer complaints effectively, fostering positive relationships and retention.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Home Care Provider
02.2007 - 08.2015
- Cared for 86 year old, incapacitated senior citizen, by preparing meals, housekeeping, grocery shopping, personal care, and picking up prescriptions.
- Transported patient to and from doctor's office and other places for necessary appointments.
- Assisted with physical therapy when necessary.
Light Assembly Operator
GRUPO ANTOLIN
Canton, MI
08.2002 - 02.2007
- Inspected and sequenced components for assembling into headliners to ship to Ford Motor Company and Chrysler Corporation on just-in-time basis.
- Prepared shipping labels with correct headliner numbers and placed on headliners prior to placing in racks for pick up by carriers from the OEM's.
- Achieved 100% on time delivery requirements for just-in-time pick-ups by OEM's.
- UET Leader for workers which encompasses posting accomplishments in meeting quality, delivery, and productivity objectives.
- Instrumental in ensuring the company retains its Quality awards through meticulous inspection procedures prior to shipping headliners.
- Trained new hires on assembly and inspection processes for headliners.
Research Assistant
HARTZ HANKS
Sterling Heights, MI
10.2000 - 07.2002
- Responsible for surveying various companies on their information systems; i.e. preferences for brand of computers, software programs, and data bases used.
- Achieved 100% of company's targeted number for companies solicited.
Customer Service Representative
MARKETING ASSOCIATES
Bloomfield, MI
03.1999 - 09.2000
- Processed inbound calls from major automobile companies regarding cash incentive programs and provided information for those available.
- Verified authenticity of information received for the various incentive programs by contacting providers to confirm availability and expiration dates.
Education
A. S. - Business Administration
Oakland Community College
01.2016
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Wayne State University
01.1983
Certification
Serv Safe Certification
Timeline
Cashier/Food Service Worker
LAWRENCE TECH
11.2017 - 11.2025
Cashier
FIREHOUSE SUBS
08.2016 - 09.2015
Federal Student Work Study Program
OAKLAND COMMUNITY COLLEGE
08.2015 - 09.2015
Home Care Provider
02.2007 - 08.2015
Light Assembly Operator
GRUPO ANTOLIN
08.2002 - 02.2007
Research Assistant
HARTZ HANKS
10.2000 - 07.2002
Customer Service Representative
MARKETING ASSOCIATES
03.1999 - 09.2000
A. S. - Business Administration
Oakland Community College
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Wayne State University