KIM L. WHEATLEY
Dillon,MT
Summary
Program Manager specializing in organizational efficiency, problem-solving, and client consultation. Demonstrated success in strategic planning and process improvement, significantly enhancing stakeholder engagement. Effectively streamlined operations to increase productivity, and executed innovative strategies that elevated impact.
Overview
11
11
years of professional experience
Work History
Program Manager, Victim Advocate
Beaverhead County Attorney’s Office
Dillon, MT
04.2023 - Current
- Manage Victim Services Program, overseeing Federal Victim of Crime Act (VOCA) Grant, ensuring compliance with reporting requirements, budget management, program development, and stakeholder engagement.
- Ensure victims' rights by notifying them of case events, explaining criminal justice process, and serving as liaison between victims and prosecutors, enhancing communication and support.
- Accompany victims during prosecutor and law enforcement interviews, prepare them for criminal trials, and provide ongoing support and resources throughout their journey in the criminal justice system.
Embroidery and Design Specialist
Big Tyme Sportswear and Design
Dillon, MT
08.2021 - 03.2023
- Executed machine embroidery and design for customer logos, enhancing brand visibility using Hatch software.
- Managed customer service operations, achieving high satisfaction rates through timely support.
- Performed front office administration, streamlining client consultations and payment processing.
- Balanced cash register at end of shift to ensure accuracy to maintain accurate financial records.
Interior Design Consultant
The Flooring Place and Design Gallery
Helena, MT
06.2020 - 12.2020
- Advised clients on selection of interior finishes, enhancing aesthetic and functionality of spaces.
- Delivered design services utilizing 2020 Design and QFloors software for accurate quotes and project management.
- Coordinated with clients and contractors to align project goals and timelines for seamless execution.
- Managed inbound and outbound sales activities to support revenue growth initiatives.
Front Office Administrator
Roaring Fork Dental Associates
Basalt, CO
12.2018 - 05.2020
- Coordinated client scheduling and managed reception duties to ensure seamless operations.
- Oversaw payments and claims submissions for timely processing, contributing to financial accuracy.
- Oversaw accounts payable/receivable alongside administration of Dentrix software.
- Educated patients on dental care and insurance options to promote informed decision-making.
Land Management Fellow
U.S.F.S
Basalt, CO
08.2017 - 11.2018
- Contributed to timber and range management initiatives, enhancing operational effectiveness.
- Facilitated permitting processes to ensure compliance with regulations.
- Provided Visitor Information Services at Supervisor’s Office, improving visitor engagement.
- Assisted White River National Forest with 480 hours in recreation management and archeology.
Energy Consultant Intern
C.L.E.E.R. (Clean Energy Economy for the Region)
Carbondale, CO
05.2016 - 08.2016
- Conducted home energy assessments for income-qualified clients, ensuring program compliance and effectiveness.
- Advised residential clients on energy efficiency measures, facilitating rebate acquisition during summer internship.
- Supported program management tasks, improving operational workflows and contributing to client satisfaction.
- Managed client interactions and program outcomes using Salesforce database for effective tracking.
Community Fellow for Social Capital
The Manaus Fund
Carbondale, CO
01.2015 - 05.2015
- Conducted interviews with families in Roaring Fork Valley to identify specific needs and challenges.
- Provided tailored resources to empower families in achieving stability and fostering community engagement.
- Developed databases and maps to enhance access for low-income families, facilitating smoother community integration.
Education
B.A. - Sustainability Studies
Colorado Mountain College
Carbondale, CO05.2017
A.S. - Equine Science
University of Montana Western
Dillon, MT12.2013
Skills
- Client consultation and coordination
- Stakeholder relations
- Project and program management
- Strategic planning
- Grant writing and reporting
- Problem solving
- Written and verbal communication
- Team collaboration
- Microsoft Office Suite
- Google Workspace
Languages
Portuguese
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Program Manager, Victim Advocate
Beaverhead County Attorney’s Office
04.2023 - Current
Embroidery and Design Specialist
Big Tyme Sportswear and Design
08.2021 - 03.2023
Interior Design Consultant
The Flooring Place and Design Gallery
06.2020 - 12.2020
Front Office Administrator
Roaring Fork Dental Associates
12.2018 - 05.2020
Land Management Fellow
U.S.F.S
08.2017 - 11.2018
Energy Consultant Intern
C.L.E.E.R. (Clean Energy Economy for the Region)
05.2016 - 08.2016
Community Fellow for Social Capital
The Manaus Fund
01.2015 - 05.2015
B.A. - Sustainability Studies
Colorado Mountain College
A.S. - Equine Science
University of Montana Western