KIM WILLIAMS
Charlotte,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
Ignition CX/Red Ventures
Charlotte, NC
03.2016 - Current
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Made appointments with interested customers according to schedule availability.
- Set up new accounts and listed personal, demographic and payment information in system.
- Educated customers about product or service offerings meeting individual needs.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Manager/Senior Customer Service Representative
Televista, Inc
Danville, VA
01.2010 - 01.2015
- Identify the needs customers and make product related recommendations accordingly.
- Maintain the knowledge of existing and new products and services.
- Provide solutions that effectively satisfies the customer.
- Exceed sales quotas beyond anticipated goals.
- Develop strategies to retain the business of existing customers.
- Incorporate relationships for future business.
- Accurately verified customer information using the say back, spell back technique.
- Set up television, internet and phone services.
- Acknowledged competitor products and services to help better serve customers.
- Raised the bar by exemplifying leadership qualities.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Customer Service Representative
AT&T Convergys
Killeen, TX
01.2003 - 01.2009
- Resolved customer disputes, complaints and issues in service and billing.
- Initiated and processed trouble reports pertaining to products and service lines.
- Analyzed customer needs to offer the best products and services.
- Delivered outstanding service, exceed expectations and build long-term loyalty: Top Ten Agent Top Quality.
Education
Real Estate Course -
Moseley Flint Schools
Virginia01.2010
Certificate -
Aviation and Travel
01.1998
Certificate -
General High School
01.1985
Vocational School -
International Aviation & Travel Academy
TXSkills
- Independent judgement
- Money handling
- Documentation and recordkeeping
- Sales expertise
- Retail sales
- Customer assistance
- POS system operation
- Teamwork
- Interpersonal and written communication
- Active listening
- Supervision
- Planning
- Sales forecasting
- Sales strategies
- Team collaboration
- Customer relationship management
- Coaching and mentoring
- Schedule preparation
- Marketing
- Documentation and reporting
- Negotiation
- Key performance indicators
- Customer relationship management (CRM)
Recognition
1 and 2 Year Work Recognition, Three Circles (met Quality, Adherence and Percent to Plan Goals) for Year 1 and 2
Timeline
Retail Sales Associate
Ignition CX/Red Ventures
03.2016 - Current
Manager/Senior Customer Service Representative
Televista, Inc
01.2010 - 01.2015
Customer Service Representative
AT&T Convergys
01.2003 - 01.2009
Real Estate Course -
Moseley Flint Schools
Certificate -
Aviation and Travel
Certificate -
General High School
Vocational School -
International Aviation & Travel Academy
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