KIM WILLIAMS
Summary
Professional support technician skilled in diagnosing and resolving technical issues efficiently. Known for collaboration and reliability, adapting to changing needs while maintaining high standards. Proficient in system troubleshooting, customer service, and technical documentation.
Overview
7
7
years of professional experience
Work History
Technical Support Advisor
Teleperformance
Remote
06.2023 - 04.2026
- Resolved customer inquiries through phone communication, providing customized solutions for technical issues.
- Articulated messages with clarity and precision in both verbal and written formats.
- Use multiple systems to research and deliver efficient, real-time solutions.
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
Claims Resolution Specialist
Wayfair
Remote
03.2021 - 05.2022
- Resolved complex claims disputes through thorough investigation and analysis of policy details.
- Reviewed and interpreted insurance policies to ensure compliance and accuracy in claim resolutions.
- Implemented process improvements that reduced claim resolution times and increased operational efficiency.
- Analyzed trends in claims data to identify areas for improvement and inform strategic decision-making.
Medical Claims Processor
Alorica
Remote
10.2019 - 02.2021
- Processed medical claims with attention to detail, ensuring compliance with policies and regulations.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
Education
No Degree -
Some College Coursework Completed
Skills
Self motivated
Microsoft office
Strong verbal and written communication skills
Confidentiality handling
Effective communication
Problem solving abilities
Decision-making
Computer proficiency
ICD-10-cM coding
Customer service
Claim denial resolution
HIPAA compliance awareness
Medical record review
Timeline
Technical Support Advisor
Teleperformance
06.2023 - 04.2026
Claims Resolution Specialist
Wayfair
03.2021 - 05.2022
Medical Claims Processor
Alorica
10.2019 - 02.2021
No Degree -
Some College Coursework Completed