Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Software
Timeline
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Kimmey Wright

Customer service Rep
Hempstead,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Childcareservices
, NY
01.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Store Manager

Goodwill Of Florida
04.2014 - 02.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Manager

Lee Famous Chicken
03.2019 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Associate of Arts - Human Resources Management

University of Phoenix
Tempe
05.2005

Skills

  • Behavior Redirection
  • Support Networks
  • Before School Care
  • Timelines and Milestones
  • Full Safety Compliance
  • Dietary Needs
  • Human Resource Management
  • Cash Flow Optimization
  • Compensation Packages

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Quickbook, Product management, interpersonl skills, organizing and time management skills

Timeline

Assistant Manager

Lee Famous Chicken
03.2019 - 01.2021

Owner/Operator

Childcareservices
01.2019 - Current

Store Manager

Goodwill Of Florida
04.2014 - 02.2021

Associate of Arts - Human Resources Management

University of Phoenix

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Kimmey WrightCustomer service Rep