Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Kimaja Spencer

Washington,NC

Summary

Experienced and enthusiastic candidate with a vast background in customer service. Has had hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Consistently praised for providing fast and accurate service. A responsible student with patience, time management, and a flexible schedule. Always willing to learn and grow in any role or position taken.

Overview

4
4
years of professional experience

Work History

Seasonal Cashier/Crew Member

Chic-Fil-A
Greensboro, NC
09.2022 - 05.2024
  • Performed opening and closing procedures, such as cash registration, restocking, and cleaning.
  • Assisted with training and mentoring new team members
  • Operated the cash register efficiently and accurately. Processed payments by cash, check, credit card, gift card, or automatic debit.
  • Built and maintained positive working relationships with co-workers.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Greeting customers, taking customer orders, and completing transactions on the cash register.
  • Performed food preparation duties, which consisted of cooking food, assembling sandwiches, and bagging food.

Certified Wireless Specialist

T-ROC Global
Washington, NC
05.2023 - 08.2023
  • Assisted customers with product selection and purchase decisions by providing information on features, benefits, and wireless service plans.
  • Demonstrated knowledge of the store's inventory to answer customer inquiries regarding the availability and pricing of products.
  • Processed customer transactions accurately using the point-of-sale system.
  • Provided technical support for customers in setting up their wireless devices, including phones, tablets, laptops, and other mobile devices.
  • Adhered to all company policies, procedures, and safety guidelines while performing job duties.
  • Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
  • Maintained awareness of all promotions and advertisements.
  • Provided a friendly environment for co-workers and customers.
  • Promoted sales and advertised phones for companies such as Verizon, AT&T, and U.S. Cellular.

Cashier

Hardee's
Washington, NC
05.2022 - 08.2022
  • Took orders, operated cash registers, and entered orders into a point-of-sale terminal accurately.
  • Collected money and provided accurate change.
  • Assembled orders, including condiments and other service items needed or requested,
  • Provided efficient and courteous service to customers.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the work area throughout the shift.
  • Inspected orders to make sure they were accurate before handing them to customers.
  • Assisted in preparing food items when necessary.
  • Trained new employees on how to use cash registers, prepare orders, and provide excellent customer service.

Customer Service Representative

Domino's Pizza
Washington, North Carolina
08.2020 - 07.2021
  • Provided excellent customer service to resolve customer complaints promptly.
  • Operated the cash register and accurately processed payments.
  • Operated and adjusted to a fast-paced environment with efficiency.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Handled food and cooked the food according to the recipes set by the establishment.
  • Trained and directed new crew members
  • Named employee of the month several times during my time working at this establishment.
  • Answered phones and took orders in a timely manner
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Psychology

North Carolina A & T State University
Greensboro, NC
05-2025

High School Diploma -

Washington High School
Washington, NC
06-2021

Skills

  • Cash Register Operations
  • Customer Service/Assistance
  • Payment Collection
  • Payment Processing
  • Cash Handling
  • Problem-solving
  • Teamwork
  • Adaptability
  • Communication Skills
  • Organizational Skills
  • Patience
  • Ability to multitask
  • Fast learner
  • Time management
  • Critical thinking skills
  • Creativity

Affiliations

  • Loves to paint and create artwork.
  • Loves to explore nature and be outdoors
  • Loves to try new things, such as eating different types of foods and traveling to places never visited.

Languages

Spanish
Elementary

Timeline

Certified Wireless Specialist

T-ROC Global
05.2023 - 08.2023

Seasonal Cashier/Crew Member

Chic-Fil-A
09.2022 - 05.2024

Cashier

Hardee's
05.2022 - 08.2022

Customer Service Representative

Domino's Pizza
08.2020 - 07.2021

Bachelor of Science - Psychology

North Carolina A & T State University

High School Diploma -

Washington High School

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Kimaja Spencer