Kim Anh Khem
San Jose,CA
Summary
Dynamic professional with a proven track record in customer service excellence and hospitality at working places. Expert in managing high-pressure situations and delivering exceptional service. Skilled in event planning and technical troubleshooting, with a flair for creating engaging atmospheres as a Club DJ. Demonstrates strong multitasking abilities and a commitment to enhancing customer satisfaction.
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
15
15
years of professional experience
Work History
Customer Service
Bluemoon Restaurant
01.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Club DJ
Sky 36 Club
01.2015 - 01.2024
- Maximized guest satisfaction with professional interactions and timely response to song requests.
- Collaborated with event planners for seamless audio-visual integration in various venue settings.
- Assisted venue staff in troubleshooting technical issues that arose during events, minimizing disruptions to guests'' experiences.
- Improved club reputation by consistently delivering high-quality, engaging DJ performances.
- Continuously updated knowledge of industry trends through participation in workshops, conferences, and relevant publications to remain competitive in the market.
- Enhanced event atmosphere by selecting and mixing diverse music genres tailored to the audience''s preferences.
- Worked closely with fellow entertainers like MCs or live bands to ensure smooth coordination during mixed-format events.
- Maintained a comprehensive music library, ensuring access to diverse tracks for varied audiences.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Entertained guests with music matching desired genres and tempo.
Administrative Executive
QMC Technologies
01.2010 - 01.2015
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Enhanced office efficiency by streamlining file management processes, resulting in more organized digital archive system.
- Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
- Managed complex calendars for senior executives, facilitating punctual and well-coordinated meeting schedules.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Some College (No Degree) -
HCMC Open University
VietnamSkills
- Customer service abilities and skills
- Client relations and customer service
- Delivers exceptional customer service
- Hospitality service expertise
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Customer Service
Bluemoon Restaurant
01.2024 - 10.2024
Club DJ
Sky 36 Club
01.2015 - 01.2024
Administrative Executive
QMC Technologies
01.2010 - 01.2015
Some College (No Degree) -
HCMC Open University
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