Summary
Overview
Work History
Education
Skills
Timeline
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Kim Anh Truong

Shrewsbury,MA

Summary

Highly motivated and results-oriented professional with over 15 years of experience in dental administration, billing, and customer service. Proven ability to manage multiple tasks efficiently, ensure accuracy, and provide exceptional patient care. Seeking a challenging position at a progressive company to utilize my skills and contribute to a positive team environment.

Overview

19
19
years of professional experience

Work History

Dental Insurance Specialist

New England Dental Group
12.2022 - 02.2024
  • Processed and submitted dental claims with accurate and complete supporting documentation, ensuring timely reimbursement.
  • Posting insurance payments, managed accounts receivable (A/R), and communicated outstanding balances effectively.
  • Reworked denied claims, increasing collections rate.
  • Responded to patient inquiries regarding accounts and balances, providing clear and accurate information with excellent active listening skills.
  • Audited accounts for accuracy and identified discrepancies.
  • Monitored aging claims and proactively took steps to collect outstanding payments.
  • Verified patient insurance eligibility to ensure smooth billing processes.

Receptionist

Bae & Bae Family Dentistry, LLC.
02.2014 - 10.2022
  • Responsible for daily work flow, oversees front of house operations
  • Scheduling Appointments, Confirmation Calls, Answered questions and concerns of all incoming patient inquiries, Monthly patient billing, collected copayments, verifying insurance eligibility, sending claims to commercial insurance companies, followed up on all insurance denials and outstanding dental claims, Administrative

Biller

Healing Hands Chiropractic
09.2013 - 03.2014
  • Monthly billing to insurance companies, Posting Insurance payments to patient's accounts, Submitting and following up on Personal Injury Protection claims until discharge

AP/AR Medical Biller

Central Mass Magnetic Imaging Center, UMASS
12.2013 - 02.2014
  • Entered in Insurance and Patient Payments, Introduction to Medisoft Database, rectified insurance overpayments, bad debt, correspondence
  • Made calls to Insurance Companies on Outstanding and Denied Claims

Claims Specialist/Biller/Front Desk/Supervisor

Webster Square Dental Care, Inc.
01.2005 - 09.2013
  • Payroll Biweekly, Walkout claims daily, Provider Credentialing & Doctor's collections, Following up on pending claims to ensure payment, Assisted Front desk with patient scheduling & appointments, Verifying Insurance Benefits & Eligibility, Collecting Copayments, Billing to Insurance Companies & Patients, Third Party Billing, Prior Authorization requests, Inbound & Outbound Calls, Filing, Organizing Office, Open-close office 5 days/week

Education

Graduated with Honors -

South High Community

Worcester State College

Skills

  • Excellent administrative, clerical and people skills
  • Detail Oriented
  • Accuracy
  • Correspondence over the phone and in person
  • Patient Scheduling & Customer Service
  • Dental Billing
  • Medisoft Chiropractic Billing
  • Provider Credentialing
  • Accounts Receivable/Payable
  • Microsoft Word
  • Microsoft Excel
  • Typing 60wpm
  • Multi-tasking
  • Bilingual (Vietnamese and Basic Spanish)

Timeline

Dental Insurance Specialist

New England Dental Group
12.2022 - 02.2024

Receptionist

Bae & Bae Family Dentistry, LLC.
02.2014 - 10.2022

AP/AR Medical Biller

Central Mass Magnetic Imaging Center, UMASS
12.2013 - 02.2014

Biller

Healing Hands Chiropractic
09.2013 - 03.2014

Claims Specialist/Biller/Front Desk/Supervisor

Webster Square Dental Care, Inc.
01.2005 - 09.2013

Graduated with Honors -

South High Community

Worcester State College

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Kim Anh Truong