Kimaura Wilson
New York,NY
Summary
Highly motivated and customer-focused individual with years of experience in high-end retail. Proven ability to provide exceptional customer service, maintain a clean and organized store environment, and contribute to a positive shopping experience. Eager to learn and grow within a fast-paced retail environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
DHC
New York, NY
01.2024 - Current
- Carry out secretarial and administrative functions.
- Customer service and reception duties.
- Attending to telephone calls and emails.
- Sending and receiving communications.
- Organization of agendas, meetings, events, and trips.
- Typing of letters, official letters, reports or communications.
- Registration and organization of files and documentation.
- Updating data bases.
- Other duties as assigned.
Sales Associate
Banana Republic
New York, NY
01.2018 - Current
- Greet customers politely.
- Provide friendly and efficient customer service, assisting with product inquiries, locating items, and processing transactions.
- Maintain a clean and organized sales floor, ensuring proper display of merchandise.
- Stock shelves and restocked merchandise, ensuring adequate inventory levels.
- Operate cash registers and processed sales transactions accurately.
- Promote company credit card and process applications.
- Assist with visual merchandising tasks, such as setting up displays and ensuring proper signage.
- Maintain a positive and professional demeanor, representing the store in a positive light.
Host
Bk Soul
Brooklyn, NY
04.2024 - 2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Collaborated with kitchen staff to streamline order communication.
- Assisted in training new hosts on operational procedures.
- Addressed guest inquiries and concerns to enhance satisfaction.
- Monitored wait times, providing accurate updates to guests.
- Supported team during peak hours, ensuring smooth service flow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate Degree - undefined
BMCC
New York, NYSkills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Host
Bk Soul
04.2024 - 2025
Administrative Assistant
DHC
01.2024 - Current
Sales Associate
Banana Republic
01.2018 - Current
Associate Degree - undefined
BMCC