Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimaura Wilson

New York,NY

Summary

Highly motivated and customer-focused individual with years of experience in high-end retail. Proven ability to provide exceptional customer service, maintain a clean and organized store environment, and contribute to a positive shopping experience. Eager to learn and grow within a fast-paced retail environment.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

DHC
New York, NY
01.2024 - Current
  • Carry out secretarial and administrative functions.
  • Customer service and reception duties.
  • Attending to telephone calls and emails.
  • Sending and receiving communications.
  • Organization of agendas, meetings, events, and trips.
  • Typing of letters, official letters, reports or communications.
  • Registration and organization of files and documentation.
  • Updating data bases.
  • Other duties as assigned.

Sales Associate

Banana Republic
New York, NY
01.2018 - Current
  • Greet customers politely.
  • Provide friendly and efficient customer service, assisting with product inquiries, locating items, and processing transactions.
  • Maintain a clean and organized sales floor, ensuring proper display of merchandise.
  • Stock shelves and restocked merchandise, ensuring adequate inventory levels.
  • Operate cash registers and processed sales transactions accurately.
  • Promote company credit card and process applications.
  • Assist with visual merchandising tasks, such as setting up displays and ensuring proper signage.
  • Maintain a positive and professional demeanor, representing the store in a positive light.

Host

Bk Soul
Brooklyn, NY
04.2024 - 2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency.
  • Collaborated with kitchen staff to streamline order communication.
  • Assisted in training new hosts on operational procedures.
  • Addressed guest inquiries and concerns to enhance satisfaction.
  • Monitored wait times, providing accurate updates to guests.
  • Supported team during peak hours, ensuring smooth service flow.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Associate Degree - undefined

BMCC
New York, NY

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Host

Bk Soul
04.2024 - 2025

Administrative Assistant

DHC
01.2024 - Current

Sales Associate

Banana Republic
01.2018 - Current

Associate Degree - undefined

BMCC