KIMBER ELLIOTT
Issaquah,WA
Summary
Dynamic and self-motivated hospitality professional recognized for a strong work ethic and unwavering integrity. A natural leader thriving in collaborative environments, fostering productive teams dedicated to service excellence. Extensive experience in crafting high-quality beverages and ensuring exceptional customer satisfaction, with a proven ability to adapt to evolving needs. Proficient in mixology, inventory management, and guest relations, delivering a reliable and flexible approach to every challenge.
Overview
20
20
years of professional experience
Work History
Lead Bartender
Sahalee Country Club
Sammamish, WA
05.2024 - Current
- Supervised daily bar operations to ensure high-quality service and customer satisfaction.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, and tournaments.
- Established protocols for cleanliness and safety standards, promoting a safe work environment.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
MOD, Bartender, Server
Vacanza Romana
El Dorado Hills, CA
05.2023 - 05.2024
- Developed signature drink specials that increased patron engagement and boosted overall bar sales.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized large-scale private events, facilitating communication between departments to ensure seamless service and high customer satisfaction, resulting in significant revenue growth.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Front of House Manager
Lake of the Pines
Auburn, CA
12.2021 - 01.2023
- Spearheaded the creation of seasonal cocktail offerings, elevated the quality of the wine list, and forged new partnerships with nearby breweries, leading to a 25% increase in revenue.
- Directed comprehensive recruitment and performance appraisal initiatives, administering robust training programs for diverse shift teams, resulting in a 20% increase in employee retention.
- Developed systematic shift schedules which balanced staff efficiency with customer demand, achieving a 30% reduction in labor costs while maintaining service quality.
- Coordinated daily functions for dual restaurant venues and numerous special events, maintaining superior guest experiences by leveraging customer feedback and optimizing service protocols.
Head Bartender, Event Lead
Holbrooke Hotel
Grass Valley, CA
01.2020 - 01.2022
- Curated comprehensive policies and procedural manuals incorporating industry best practices and regulatory requirements to enhance profit.
- Partnered intensively with Events Coordinator to deliver exceptional weddings and events, utilizing meticulous attention to detail and customized client experiences, achieving a 30% boost in reservations.
- Multitasked in various roles across hotel operations to fill staffing gaps and exceeded performance expectations.
- Led bartending team, ensuring high-quality service and customer satisfaction.
- Developed and implemented cocktail menu, enhancing drink offerings and guest experience.
Skills
- In-depth knowledge of craft cocktails
- Event planning expertise
- Certified in RBS and Servsafe
- Meticulous attention to detail
- New hire training
- Hospitality service expertise
- Wine and liquor expertise
- Clear and effective communication
- Service-oriented mindset
- Engaging personality
Timeline
Lead Bartender
Sahalee Country Club
05.2024 - Current
MOD, Bartender, Server
Vacanza Romana
05.2023 - 05.2024
Front of House Manager
Lake of the Pines
12.2021 - 01.2023
Head Bartender, Event Lead
Holbrooke Hotel
01.2020 - 01.2022