Kimber Leonard
Tecumseh,OK
Summary
I am excited to contribute to a new work environment and bring strong leadership and customer service experience. In my previous role as a shift manager at McDonald's, I managed day-to-day operations, addressed customer concerns, guided team members, and made sure that health and safety regulations were followed. I've worked in customer service for more than three years, and I'm dependable, flexible, and diligent. I am prepared to bring a positive outlook and a strong work ethic to a new opportunity. I also have a current driver's license and ServSafe certification.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Taco Casa
Shawnee, OK
01.2026 - 04.2026
- Process customer transactions efficiently using point-of-sale system daily.
- Built relationships with customers to encourage repeat business.
- Maintain cleanliness of workstations and dining areas during shifts.
- Assist customers with menu inquiries and provide product recommendations.
Shift Manger/Crew Trainer
McDonald's
Tecumseh, OK
11.2023 - 12.2025
- Handle customer complaints promptly to enhance satisfaction and loyalty.
- Kept employees operating productively and working on task to meet business and customer needs/ Delegating
- Enforce health and safety regulations to create a safe dining environment.
- Supervise team during peak hours to ensure efficient service delivery.
- Train new staff on operational procedures and customer service standards.
- Monitor inventory levels and assist with stock replenishment as needed.
Education
High School -
Tecumseh Jr-Sr High School
Tecumseh, OKSkills
- Health and Safety Regulations
- ServSafe
- Customer Complaints
- Customer Satisfaction
- Compliance
- Team Performance
- Management
- Customer Service
- Operations
- Leadership
- Patience and empathy
- Cash management
Accomplishments
- Completed manager training program.
- Supervised teams of 5-18 staff members.
Certification
ServSafe certification
Timeline
Cashier
Taco Casa
01.2026 - 04.2026
Shift Manger/Crew Trainer
McDonald's
11.2023 - 12.2025
High School -
Tecumseh Jr-Sr High School