KIMBERLEA STOVER
Granville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet safety for all
Overview
13
13
years of professional experience
Work History
Central Scheduling Specialist
Rutland Regional Medical Center
Rutland, VT
01.2025 - Current
- Streamlined patient scheduling across multiple departments to enhance resource utilization.
- Optimized appointment scheduling through electronic health record systems to enhance operational efficiency.
- Oversaw communication with patients and providers to facilitate precise scheduling and timely follow-ups.
- Designed and implemented training materials for new staff on scheduling protocols and system usage.
- Delivered exceptional support during peak call volume periods by managing multiple lines simultaneously.
- Organized patient scheduling for tests and consultations to optimize clinic workflow.
- Ensured compliance with HIPAA regulations by rigorously adhering to confidentiality protocols for sensitive patient data.
- Streamlined patient registration process by implementing pre-registration for new patients prior to initial appointments.
- Optimized resource allocation by monitoring appointment availability and adjusting schedules accordingly.
- Streamlined record-keeping processes by meticulously updating patient information in central database system.
- Conducted follow-up communications with patients to facilitate rescheduling of missed appointments.
- Managed incoming telephone calls to provide office information and address inquiries.
- Ensured confidentiality of patient information to uphold HIPAA regulations.
- Oversaw multiple schedules and prioritized tasks to ensure efficiency in a fast-paced work environment.
- Validated insurance coverage and eligibility for medical services prior to appointment scheduling.
- Managed phone communications and messages for medical facility, scheduling appointments and addressing patient inquiries.
- Facilitated patient interactions by providing information, addressing inquiries, and coordinating appointment scheduling.
Sr Account Receivable 2
Optum UnitedHealth Group
Lewiston, ME
11.2012 - 08.2024
- Improved cash flow by promptly resolving billing discrepancies and disputes with patients
- Promoted client satisfaction through swift response to inquiries about account balances or payment arrangements.
- Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary
- Enhanced patients relationships through courteous and professional communication during collections process.
- Upheld internal controls surrounding the handling of sensitive financial data, ensuring the protection of both company and patient information
- Maintained accurate records of all accounts receivable transactions, ensuring compliance with financial policies.
- Trained new staff on accounts receivable processes, ensuring high standard of work across team.
- Monitored patients accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to patients inquiries and provided detailed account information.
Education
CNA/LPN - Medical
Southern Adirondack Boces
Hudson Falls, NYBusiness/nursing
Salem Central
Salem, NY06.1995
Skills
- Microsoft Excel
- Invoice Processing
- Dispute Resolution
- HIPAA Compliance
- Data entry proficiency
- Attention to detail
- Compassion and Empathy
- Basic Life Support
- Safety Precautions
Timeline
Central Scheduling Specialist
Rutland Regional Medical Center
01.2025 - Current
Sr Account Receivable 2
Optum UnitedHealth Group
11.2012 - 08.2024
CNA/LPN - Medical
Southern Adirondack Boces
Business/nursing
Salem Central