Kimberlee Brooks
Jackson,MS
Summary
Passionate about delivering exceptional customer service, eager to leverage strong problem-solving and organizational abilities in a customer service role. Committed to enhancing customer satisfaction levels and making a positive impact on overall customer experiences. Excited to contribute skills and dedication to a team-oriented environment focused on exceeding customer expectations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Chanel
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cleaning Specialist
Jani King
11.2017 - Current
- Cleanse and Sanitize all areas which include mopping, dusting, sweeping, Etc
- Replenish low items
- Document my performances
Caregiver
Visiting Angels
05.2020 - 07.2022
- Assist the patients with daily life activities
- Bathing, eating, walking, dressings, grooming, etc.
- Encourage the patient to do many things
- Provide compassion
- Maintained safe, clean and health environment
Front Desk Clerk
Red Roof Inn
08.2016 - 11.2018
- Provided excellent customer service
- Checked guests in and out
- Ensured guests booking by phone or email
- Answered multi-lines
- Keep the lobby cleaned
Customer Service Mngr.
Walmart
06.2009 - 12.2011
- Provided excellent customer service
- Operated registers when needed
- Handled large amounts of money
Education
Psychology
Hinds Community College
JacksonHigh School Diploma - General Studies
Bailey Magnet High School
Jackson07.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
Timeline
Customer Service Representative
Chanel
02.2023 - Current
Caregiver
Visiting Angels
05.2020 - 07.2022
Cleaning Specialist
Jani King
11.2017 - Current
Front Desk Clerk
Red Roof Inn
08.2016 - 11.2018
Customer Service Mngr.
Walmart
06.2009 - 12.2011
High School Diploma - General Studies
Bailey Magnet High School
Psychology
Hinds Community College
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