Kimberlee Carvalho
Kaneohe
Summary
To join a successful, team-oriented company where I can contribute strong leadership, team development, process improvement, quality control standards and customer service skills to support cross-departmental collaboration and operational success.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Operations Manager II
Sodexo at Straub Benioff Medical Center
Honolulu
01.2014 - 07.2026
- Coordinated ordering, inventory management, payroll, labor scheduling, food cost control, vendor relationships, supply chain management, and customer service to maintain operational efficiency
- Directed day-to-day operations within department to ensure seamless service delivery
- Oversaw employee hiring, orientation, training, evaluations, coaching, development, and terminations to build a skilled workforce
- Ensure compliance with collective bargaining agreement
- Drove annual sales growth of 2% or higher.
- Managed catering services to enhance client satisfaction and streamline event planning.
- Manage all catering sales, book all catering functions, work with clients to ensure complete satisfaction with their catering events
- Develop, plan, price and implement menu items for Patients, Café and Catering
- Directed retail activities to improve sales and enhance guest experiences.
- Responsible for increasing sales, evolving and maintaining food programs to enhance guests’ experience
General Manager
Chili’s Bar & Grill
Waipahu
01.2009 - 01.2014
- Managed all aspects of the restaurant, including P&L, budgets, labor, food cost control, guest services, and employee management.
- Lowered labor from 19% to 15% and lowered food cost from 30% to 27% while increasing sales from $4 million a year to $5.5 million a year.
- Achieved employee turnover rate of 48% through comprehensive hiring, training, and management processes.
- Coordinated order placements and monitored inventory levels to maintain optimal stock.
Education
Mortgage Loan Officer License - Real Estate License
Vitousek Real Estate School
Honolulu, HI 07.2007 - 08.2007
Liberal Arts - Business
Windward Community College
Kaneohe, HI 09.1990 - 05.1993
Skills
- Hospitality Operations
- House operations
- Multi-site management
- Budgeting
- Cost Control
- Financial Oversight
- Vendor Negotiations
- Inventory Management
- Accounts Payable
- Accounts Receivable
- Quality Control
- Profit Strategies
- Growth Strategies
- Guest Service Excellence
- Training
- Supervision
- Team building
- Culinary oversight
- Accounts Receivable
Timeline
Operations Manager II
Sodexo at Straub Benioff Medical Center
01.2014 - 07.2026
General Manager
Chili’s Bar & Grill
01.2009 - 01.2014
Mortgage Loan Officer License - Real Estate License
Vitousek Real Estate School
07.2007 - 08.2007
Liberal Arts - Business
Windward Community College
09.1990 - 05.1993