Kimberlee Griffin
Balfour Beatty
Ludowici,GA
8
years of professional experience
Results-driven customer experience expert known for strong trend monitoring and effective communication. Committed to leveraging analytical skills to identify service improvement opportunities that enhance customer satisfaction and foster long-term client relationships.
Work History
1 Year 5 Months
03.2025 - Current
1 Year 5 Months
Customer Experience Specialist
Balfour Beatty | Fort Stewart, GA
03.2025 - Current
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Conducted follow-up calls to ensure issue resolution and gather feedback for continuous improvement.
- Developed and implemented training programs for new hires, significantly reducing ramp-up time.
- Developed comprehensive knowledge base for customer service representatives, improving call handling efficiency.
- Documented customer interactions in internal database to maintain customer service history details.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Delivered comprehensive monthly reports on customer interaction trends, providing actionable insights for strategy adjustments.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
2 Years 5 Months
08.2022 - 01.2025
2 Years 5 Months
Assistant Manager
Tin Lizzy's Cantina | Atlanta, GA
08.2022 - 01.2025
- Supervised daily operations to ensure smooth service flow and guest satisfaction.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Resolved customer complaints effectively, improving guest satisfaction and encouraging repeat visits.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with management team to develop strategic plans, driving business growth and operational improvements.
11 Months
08.2021 - 07.2022
11 Months
Front Desk Receptionist
Ogeechee Technical College | Statesboro, GA
08.2021 - 07.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Scheduled, coordinated and confirmed appointments and meetings.
- Implemented process improvements to streamline front desk workflows and reduce wait times.
- Coordinated office communications, maintaining accurate records of phone calls and messages.
- Monitored office supplies inventory, ensuring timely restocking and availability for daily operations.
- Developed strong relationships with students and faculty, promoting a welcoming atmosphere at the college.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
3 Years 3 Months
04.2018 - 07.2021
3 Years 3 Months
Merchandising Service Associate
Lowes Home Improvement Stores | Hinesville, GA
04.2018 - 07.2021
- Maintained store displays and inventory levels to promote product visibility and accessibility.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated cash register, processed transactions efficiently while ensuring accuracy in handling payments.
- Collaborated with team members to streamline daily operations, improving overall store efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Education
No Degree - Veterinary Technology
Ogeechee Technical College | Statesboro, GA
Skills
Customer relationship management
Microsoft Office
Report creation
Policy improvement
Yardi
Microsoft Exchange
Brand representationnnnn
Database management
Timeline
Customer Experience Specialist
Balfour Beatty
03.2025 - CurrentRead more
Assistant Manager
Tin Lizzy's Cantina
08.2022 - 01.2025Read more
Front Desk Receptionist
Ogeechee Technical College
08.2021 - 07.2022Read more
Merchandising Service Associate
Lowes Home Improvement Stores
04.2018 - 07.2021Read more
Ogeechee Technical College - No Degree, Veterinary Technology
Read more