Kimberlee Williams
Jonesboro
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Thorpe Enterprises
Atlanta, GA
07.2022 - 10.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
SLW Sewer & Drain LLC
Jonesboro, GA
08.2017 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
West Side High
Newark, NJ06-2001
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Certification
24 Hour Basic Security Certificate
Timeline
Security Officer
Thorpe Enterprises
07.2022 - 10.2024
Customer Service Representative
SLW Sewer & Drain LLC
08.2017 - 01.2022
High School Diploma -
West Side High