KIMBERLEIGH SISSOM
Mannford,OK
Summary
Ambitious and adaptable operations professional with a track record of managing complex client workflows and driving business growth in a fast-paced, service-driven environment. Experienced in coordinating cross-functional processes, optimizing systems, and delivering high-impact client solutions. Entrepreneurial background running a family-owned agency, with hands-on experience in sales, operations, and process improvement. Passionate about applying technology to transform traditional industries and improve user experiences at scale.
Overview
8
8
years of professional experience
Work History
Insurance Agent/ Business Office Manager
Farmers Insurance
Cleveland, OK
09.2022 - Current
- Cold Calling: Proficient in initiating contact with potential clients through cold calling, leading to successful client conversions.
- Client Relationship Management: Skilled in building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Sales Performance: Consistently maintains top sales leaderboards, demonstrating strong sales abilities and a results-driven approach.
- Product Knowledge: In-depth understanding of insurance products, enabling effective communication of benefits and features to clients.
- Negotiation: Adept at negotiating terms and conditions with clients to close sales and ensure mutual satisfaction.
- Customer Service: Strong ability to address client inquiries and resolve issues promptly, providing exceptional customer service.
- Time Management: Efficiently manages time and prioritizes tasks to meet sales targets and deadlines.
- Regulatory Compliance: Knowledgeable about industry regulations and compliance requirements, ensuring all sales activities adhere to legal standards.
- Digital Tools: Proficient in using digital tools and software, such as CRM systems and Google Analytics, to enhance sales strategies and track performance.
- Communication: Excellent verbal and written communication skills, essential for effective client interactions and presentations.
- Implement follow-up strategies to nurture leads and convert potential clients into loyal customers.
- Utilized CRM software to manage client relationships.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Asset Protection Specialist
Walmart
Stillwater, OK
01.2018 - 04.2020
- Loss Prevention: Expertise in identifying and preventing theft and fraud, ensuring the protection of company assets.
- Surveillance: Skilled in monitoring customers and associates through surveillance systems to detect suspicious activities.
- Risk Assessment: Ability to assess potential security risks and implement measures to mitigate them.
- Customer Interaction: Strong interpersonal skills for interacting with customers and associates while maintaining a professional demeanor.
- Attention to Detail: Keen eye for detail, essential for identifying discrepancies and unusual behavior.
- Crisis Management: Capable of handling emergency situations calmly and effectively, ensuring the safety of all individuals involved.
- Team Collaboration: Works well with other team members and departments to coordinate security efforts and share information.
Public Area Attendant
Seneca Allegany Hotel And Casino Resort
Allegany, NY
05.2018 - 12.2018
- Cleaning and Maintenance: Proficient in maintaining cleanliness and hygiene in public areas, ensuring a welcoming environment for guests.
- Guest Interaction: Strong interpersonal skills for interacting with guests, addressing their needs, and providing excellent customer service.
- Attention to Detail: Keen eye for detail to ensure all areas are thoroughly cleaned and well-maintained.
- Time Management: Ability to manage time effectively, prioritizing tasks to ensure all areas are serviced promptly.
- Problem-Solving: Capable of identifying and resolving issues quickly, such as spills or maintenance needs, to maintain a safe and pleasant environment.
- Team Collaboration: Works well with other team members and departments to coordinate cleaning efforts and ensure seamless operations.
- Flexibility: Adaptable to changing schedules and tasks, able to handle a variety of cleaning and maintenance duties.
- Safety Awareness: Knowledgeable about safety protocols and procedures to ensure a safe environment for guests and staff.
Education
High School Diploma -
Hominy High School
Skills
- Client Relationship Management
- Sales Performance
- Time Management
- Project management experience
- Organizational improvement
- Strategic planning
- Operations planning
- Organizational development
- Teamwork and collaboration
- Business performance management
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Insurance Agent/ Business Office Manager
Farmers Insurance
09.2022 - Current
Public Area Attendant
Seneca Allegany Hotel And Casino Resort
05.2018 - 12.2018
Asset Protection Specialist
Walmart
01.2018 - 04.2020
High School Diploma -
Hominy High School