Kimberley Brown
Tulsa,OK
Summary
Detail-oriented professional with over 18 years in the hearing aid industry. Skilled in optimizing processes and fostering teamwork, contributing to enhanced patient care and streamlined operations. Committed to maintaining high standards of reliability and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Hearing Aid Technician & Traffic Coordinator
Cleartone Hearing Center
Tulsa, OK
02.2008 - Current
- Conducted comprehensive hearing assessments to determine patient needs and device suitability.
- Customized hearing aid fittings using advanced technology and software for optimal performance.
- Provided ongoing maintenance and troubleshooting for hearing devices to ensure functionality.
- Educated patients on proper hearing aid use, care, and maintenance techniques to enhance user experience.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
- Participated actively in team meetings, sharing insights and ideas for improving patient care and satisfaction.
- Expedited repair processes by coordinating with manufacturers on warranty claims or service requests.
- Optimized hearing aid performance for patients through thorough cleaning and maintenance services.
- Boosted patient retention rates through exceptional customer service skills and follow-up communication efforts.
- Served as a knowledgeable resource for patients seeking information about available hearing aid technology options.
- Managed appointment scheduling system effectively, optimizing time management for both staff and patients alike.
- Troubleshot technical issues efficiently, resolving problems quickly to minimize patient inconvenience.
- Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Educated clients about how to properly use, maintain and store devices.
- Coordinated daily traffic schedules to optimize workflow and enhance operational efficiency.
- Managed communication between departments to ensure timely completion of projects and services.
- Streamlined communication between departments, ensuring all parties were informed of traffic schedules and changes.
Education
Associate of Applied Science -
Tulsa Community College
Tulsa, OK08-1992
High School Diploma -
McClain
Tulsa, OK05-1992
Skills
- Maintenance and repairs
- Battery management
- Patient counseling
- Hearing aid cleaning
- Wireless connectivity
- Device troubleshooting
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Decision-making
- Customer support
- Computer proficiency
- Office management
- Self motivation
- Professionalism
- Record keeping
- Time management abilities
- Sales
- Patient scheduling
- Teamwork
Timeline
Hearing Aid Technician & Traffic Coordinator
Cleartone Hearing Center
02.2008 - Current
Associate of Applied Science -
Tulsa Community College
High School Diploma -
McClain