Kimberley Connock
Buffalo,NY
Summary
Seasoned Store Manager with over two decades at companies like Stein Mart, expert in fostering team development and leading problem-solving initiatives. Demonstrated success in improving customer satisfaction and implementing effective inventory management strategies. Skilled in recruiting and hiring, with a track record of boosting productivity by over 5 million dollars through strategic leadership and customer service management.
Overview
27
27
years of professional experience
Work History
Store Manager
Soma
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
White House Black Market
07.2022 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Soma
09.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Burlington
10.2020 - 09.2021
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Analyzed data from financial reports to identify areas of improvement in business operations
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Set sales targets and budgets for team leads and employees to follow
- Interviewed and hired prospective employees according to team needs
- Implemented loss prevention strategies, alleviating shrink
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Handled customer complaints professionally and resolved issues promptly
Store Manager
Stein Mart
02.1998 - 09.2020
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Helped oversee the daily operations of the store, managing staff and inventory
- Organized company merchandise and displays to increase brand awareness and product sales
- Monitored store security systems to detect any suspicious activity or theft attempts
- Interviewed potential job candidates and made hiring recommendations to general manager
- Assisted with new employee training and conducted performance reviews to track overall progress
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Oversaw day-to-day store operations of a 5+ million dollar store to foster efficient and profitable operations
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Total Store Operations
- Team leadership and coaching
- Asset protection and shrink reduction
- Community Outreach
- Scheduling, payroll and benefits
- Store budgets and financial controls
- Visual Merchandising
Education
Fashion Merchandising Management -
Bryant & Stratton
03.1990
Skills
- Customer Service Management
- Inventory Management
- Multitasking and organization
- Store operations
- Store merchandising
- Team building and leadership
- Sales strategies
- Recruiting and Hiring
References
References available upon request
Awards
- Manager of the year, 2017, Stein Mart
- Manager of the year, 2019, Stein Mart
Timeline
Store Manager
Soma
11.2023 - Current
Store Manager
White House Black Market
07.2022 - 11.2023
Store Manager
Soma
09.2021 - 07.2022
Assistant Manager
Burlington
10.2020 - 09.2021
Store Manager
Stein Mart
02.1998 - 09.2020
Fashion Merchandising Management -
Bryant & Stratton
Similar Profiles
ALEXA CHAVEZALEXA CHAVEZ
Key Holder at SomaKey Holder at Soma
Sue HodgesSue Hodges
Sales Associate at SOMASales Associate at SOMA
Alyah RabiaAlyah Rabia
Associate at SomaAssociate at Soma