Kimberley Davis
Mt Pleasant,Tennessee
Summary
Diversified customer service and collection experience in a variety of industries with a total of 16 years of collection experience.
Overview
25
25
years of professional experience
Work History
Billing Support Associate
Farm Bureau Health Plans
08.2017 - Current
- Processed monthly member premium requests..
- Reviewed daily reports verifying members bank account information.
- Reviewed and approved daily print vendor files.
- Routed all emails to the appropriate team members.
- indexed information form members files.
Collection Specialist
Max Touch Services
09.2006 - 04.2017
- Worked on an automated dialer system calling over 200 customers daily collecting on past due loans.
- I always ranked in the top 10 percent each month on dollars collected.
Collections Specialist /Customer Service Representative
Ford Motor Credit
09.2001 - 09.2006
- Responsible for making & receiving over 200 calls per day in regards to customer accounts.
- Collected past due accounts.
- Worked in account maintenance, High Risk and Loss Prevention
Customer Service Representative
International Comfort Products
05.1998 - 04.2001
- Responsible for over 100 distributors of heating and cooling products.
- Keyed over 200 warranty claims daily.
- posted and issued credits or denials daily.
- Received over 50calls daily concerning warranty issues. Verified warranty coverage.
- Promoted from all center desk to customer service after 3 months & consistently received excellent performance reviews.
Education
Business Administration And Management
Columbia State Community College
Columbia, TNHigh School Diploma -
Mt. Pleasant High School
Mt. Pleasant, TN05.1980
Skills
- Recognized ability to work with both internal and external customers in positive and friendly manner Excellent data entry skills Experience includes all aspects of administrative support using Microsoft Word, Excel and office machines Knowledgeable in manufacturing, accounting and payroll functions Demonstrated strengths include working with nation customer base, ability to work in self-directed environment and high integrity level
Timeline
Billing Support Associate
Farm Bureau Health Plans
08.2017 - Current
Collection Specialist
Max Touch Services
09.2006 - 04.2017
Collections Specialist /Customer Service Representative
Ford Motor Credit
09.2001 - 09.2006
Customer Service Representative
International Comfort Products
05.1998 - 04.2001
Business Administration And Management
Columbia State Community College
High School Diploma -
Mt. Pleasant High School
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