Kimberley Duguid
Azusa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to expand my career field within the company and offer a wide range of background experiences to bring to the table.
Overview
8
8
years of professional experience
Work History
CSR & Logistics
Roskam Foods
San Dimas, CA
10.2020 - Current
- Handled customer inquiries and complaints in a timely manner by phone & email.
- Ensure we are meeting monthly sales goals, ensuring product goes out in FEFO.
- Communicates what the production numbers are to the customer to ensure a quick pickup.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Project Administrator
Commercial Roofing Systems Inc.
Arcadia, CA
01.2020 - 10.2020
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Creates billing, prelims & waivers for all contracts.
- Inputs weekly payroll & Invoices for billing with accuracy.
CSR & Return Authorization Manager
C & F Foods
City Of Industry, CA
03.2016 - 12.2019
- Provided technical guidance and support to other departments concerning returns, ensuring they where valid and followed company guidelines.
- Collaborated cross-functionally with accounting, shipping, warehouse and executive upper management.
- Finalized and distributed claims to correct departments for Corrective Action and processing fo returns.
- Handled customer inquiries and complaints in a professional manner.
Pricing Analyst
C & F Foods
City Of Industry, CA
03.2016 - 08.2018
- Created competitive bids for new clientele while maintaining positive profit.
- Generated and encouraged a high level of repeat business by ensuring positive experiences.
Education
Associate of Arts - Business Management
Citrus College
Glendora, CA01-2010
Skills
- Proficient in AX
- Strong Negotiation Skills
- Microsoft Outlook, Word and Excel
- Strong listening, written, numerical and oral communication
- Quick problem solver, in group or individually
Timeline
CSR & Logistics
Roskam Foods
10.2020 - Current
Project Administrator
Commercial Roofing Systems Inc.
01.2020 - 10.2020
CSR & Return Authorization Manager
C & F Foods
03.2016 - 12.2019
Pricing Analyst
C & F Foods
03.2016 - 08.2018
Associate of Arts - Business Management
Citrus College
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