Kimberley Fernandes
Dickson,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
1
1
Certification
Work History
Office Manager
Lampley's Building
08 2023 - Current
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Cashier
Prince's Hardware
07 2023 - 08 2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Cashier
Linita's Deli & Market
08 2021 - 07 2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Camp Host
Piney River Resort
10 2021 - 04 2022
- Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
- Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
- Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
- Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
- Implemented effective reservation management systems for streamlined check-in and check-out processes.
- Supported campground marketing efforts through social media promotion and word-of-mouth referrals from satisfied guests.
- Collaborated with campground staff to coordinate events and activities that promoted guest engagement.
- Documented incidents or concerns involving guests or facilities, providing detailed reports to management as needed.
- Set up promotional displays and equipment for special events and activities.
Adult Detention Officer - Storekeeper ll
Stanislaus County Sheriff's Office
04 2014 - 04 2021
- Handled emergency situations calmly and effectively, employing crisis intervention techniques and coordinating with medical professionals as needed for the well-being of inmates and staff.
- Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
- Managed daily operations within the detention facility, ensuring proper documentation, record-keeping, and compliance with local, state, and federal regulations.
- Expedited inmate intake process by performing efficient booking procedures, including fingerprinting, photographing, and obtaining personal information.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Boosted workplace morale by fostering a collaborative and supportive team environment, recognizing individual achievements, and promoting open communication.
- Assisted with hiring, training and mentoring new staff members.
- Sorted and delivered materials to different work areas and staff.
- Operated forklifts and hand trucks to restock department supply locations.
Education
Diploma -
Johansen High School
05.1995
Skills
- Relationship building
- Organizational skills
- Clear oral/written communication
- Administrative support
- Business administration
Certification
- CNP - Certified Notary Public
Timeline
Office Manager
Lampley's Building
08 2023 - Current
Customer Service Cashier
Prince's Hardware
07 2023 - 08 2023
Cashier
Linita's Deli & Market
08 2021 - 07 2023
Camp Host
Piney River Resort
10 2021 - 04 2022
Adult Detention Officer - Storekeeper ll
Stanislaus County Sheriff's Office
04 2014 - 04 2021
Diploma -
Johansen High School