DONALD MAHER

Built and Maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

Provide exceptional customer service

Participated in regular training sessions to stay updated on product features, industry trends and sales techniques

• Visited clients to sell products.
• Finalized sales deals and contracts.
• Followed up with customers about customer service.
• Updated client accounts based on changing markets.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Exceeeded sales quotas and increased profitability through effective sales strategy and business planning.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

• Finalized sales deals and contracts.
• Created efficient routes for outside salesman.
• Trained staff on how to close sales in field.
• Followed up with customers about customer service.
• Updated client accounts based on changing markets.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Created and monitored promotional approaches to increase sales and profit levels.
• Input income and expense details to track business finances and address variances.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Website design and building

• Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
• Used hand and power tools, equipment and instruments accurately.
• Directed daily operations for the technicians and shop professionals.
• Trained and coached employees to improve performance and skills.
• Managed materials inside shop and at job locations.
• Kept accurate and detailed records of personnel progress and productivity.