Kimberley Fowler
North Lauderdale,FL
Summary
Proven track record in customer service and problem-solving, demonstrated at American Airlines by effectively managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in active listening and critical thinking, significantly increased employee engagement at National Water Commission through compassionate support and accurate health monitoring.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Airlines
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nursing Assistant
National Water Commission
12.2015 - 08.2021
- Help to promote a healthy lifestyle within the working environment
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Checked employee's vitals such as temperature, blood pressure, and blood sugar levels.
- Increased employee engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate of Arts - Health Sciences
Broward College
Fort Lauderdale, FL06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Practical Nursing
Business Administration
Fundamental Principles and Practices of Data Collection and Analysis
Professionalism and Customer Service Training
Timeline
Customer Service Representative
American Airlines
07.2022 - Current
Nursing Assistant
National Water Commission
12.2015 - 08.2021
Associate of Arts - Health Sciences
Broward College
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