Kimberley Gregory
Reseda,CA
Summary
A driven team player who excels at giving diners prompt, effective customer service in a restaurant setting. Having a charming personality, being positive and amiable, and being skilled at anticipating customer needs make for enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Il Tramezzino
11.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Welcomed new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep the dining room, patio, and work areas clean.
- Kept up-to-date on menu changes to help customers make food choices.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Follow Your Heart Market & Cafe
08.2017 - 02.2023
- Monitors dining room to ensure optimal guest experience.
- Helps host staff arrange tables and manage seating.
- Accurately records orders and partners with team members to serve food and beverages that address guests’ service needs.
- Answers customer inquiries about menu selections according to guests’ dietary needs either in person or over the phone.
- Trains new hosts and waiting staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Fills in for host and bussing staff as needed and frequently delivers fresh juices, beer, and wine to customers.
- Works with individual servers to improve performance.
- Cultivated warm relationships with regular customers.
Sales Associate & Keyholder
Briella Healing Crystals
11.2018 - 05.2019
- Manages bank deposits, balances cash, point-of-sale drawers and safe.
- Carry keys and alarm codes; open and close store, disarm and arm the alarm system.
- Makes sure floors and shelves are stocked before opening and closing the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Reviews inventory, maintains stocks, updates records, receives deliveries, and detects discrepancies between stocks and records.
- Collaborates with the store manager and owner to organize marketing and promotional campaigns.
- Handles managerial tasks when the owner or general manager is unavailable.
Production Assistant
Americana Films
08.2015 - 11.2017
- Assists the producer with all evolving events; support needs such as calendar booking, updating and finalizing schedules, ads, documents, contracts and scripts, entertainment reviews, light bookkeeping, business and personal scheduling, flight schedules; and planning pre-production with continued training for production.
- Researches and maintains all social media, media libraries, and reference sites for music and movies produced by owner/producer, as well as legal and illegal use or infringement of said intellectual property/ownership.
- Collaborated with production teams to facilitate smooth operations, avoiding disruptions and delays.
- Point of contact when producer is unavailable.
- Takes clear notes during rounds to ensure details of certain projects are met by producer.
- Coordinates and advertises positions for entertainment extras through various employment job boards.
Education
Associate of Science - Dental Hygiene
Oxnard College
Oxnard, CA05.2024
Certificate - Playwriting And Screenwriting
Industrial Scripts
London, England, United Kingdom06.2015
-
IMDb Endorsed By Americana Films
Skills
- Safe Work Practices
- Food Inspection
- Inspecting Tickets
- Alcohol Service
- Order Accuracy
- Age Verification
- Dietary Restrictions
- Quality Control
- Customer Satisfaction
- Food and Beverage Pairings
- Cool Under Pressure
- Hospitality and Accommodation
Timeline
Server
Il Tramezzino
11.2022 - Current
Sales Associate & Keyholder
Briella Healing Crystals
11.2018 - 05.2019
Server
Follow Your Heart Market & Cafe
08.2017 - 02.2023
Production Assistant
Americana Films
08.2015 - 11.2017
Associate of Science - Dental Hygiene
Oxnard College
Certificate - Playwriting And Screenwriting
Industrial Scripts
-
IMDb Endorsed By Americana Films
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