Kimberley Hannah
Shake Shack
Long Beach,CA
19
years of professional experience
In my hospitality roles, I managed fast paced, high volume operations where team work and communication were critical. That experience built my ability to manage competing priorities, lead people effectively and stay client focused under pressure-skills I now apply to building and growing key client relationships and driving business opportunities. I intend to continue to grow and learn in the position while bringing creativity personalization to all areas.
Work History
General Manager
5 Years 2 Months- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
2 Years 1 Month- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Fine Dining Restaurant Floor Manager
3 Years 10 Months- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Manager
7 Years 8 Months- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Education
- Still Completing
- Wine And Spirits
Bachelor of Arts - Liberal Studies And Dance
Skills
Hiring and Onboarding
Human Resources Oversight
Originality and Creativity
Mathematical Calculation and Reasoning
Performance Monitoring and Evaluation
Program Development
Heavy Labor
Timeline
General Manager
Shake Shack
08.2021 - CurrentRead More
Assistant General Manager
Shake Shack
07.2019 - 08.2021Read More
Fine Dining Restaurant Floor Manager
Michaels On Naples Ristorante
09.2015 - 07.2019Read More
Manager
P.F. Chang's Bistro
01.2008 - 09.2015Read More
WSET 3
from Still Completing
Read More
WSET Level 2
from Wine And Spirits
Read More
California State Long Beach
Bachelor of Arts from Liberal Studies And Dance
Read More