Kimberley Honey

• Established welcoming atmosphere by greeting each guest warmly.
• Managed team of 5+ employees.
• Trained new staff in front-of-house procedures, customer relations and cleaning.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Provided attentive service and proactively assessed guest needs.
• Explained services and products to customers in friendly and engaging way.
• Assists with administrative tasks, including filing.
• Established open and professional relationships with team members as a Union Steward which facilitated communication, quickly resolving issues and conflicts.
• Assisted established management staff with operational oversight and process improvement strategies.
• Enhanced supervisory and leadership abilities by working closely with Cafe Management.
• Enters Menus into customized menu software.
• Provides clerical support to all team members to improve office efficiency.
• Drafts professional business communication.
• Generated shipment invoices, prepared packages and set up deliveries for staff.
• Schedules Reservations based on Cafe availability for entirety of campus.
• Answers employee general questions and directs to appropriate member of management.
• Assists current and new employees with medical enrollment, as well as other offered programs.
• Assisted management in checking new hire candidates references, and scheduling interviews.
• Disinfected frequently touched between guests to minimize infection risks.
• Checked entryway regularly and handled needs such as window cleaning and trash removal.
• Kept hostess station neat and clean with well-stocked supplies.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Assisted servers with delivering food, filling beverages and retrieving items for guests.
• Greeted new customers, discussed specials and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Inspected dishes and utensils for cleanliness.
• Cleaned and sanitized surfaces, tools, and equipment.
• Served food according to temperature, safety, and presentation guidelines.
• Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Restocked condiments, beverages, and utensils per expected use levels.
• Operated equipment such as espresso machines and panini presses with care and attention to safety protocols.
• Monitored temperature of cases, shelves and storage areas and reported failures to manager.
• Monitored dining room inventory and replenished as necessary.

Front of House

• Greeted guests, answered general questions and directed to appropriate locations.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Explained menu items, describing ingredients and cooking methods to visually challenged guests.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Frequently communicated with kitchen staff to stay up to date on supply availability and potential guest wait times.

MicroKitchens Attendant

• Greeted guests, answered general questions and directed to appropriate locations.
• Organized storage of items in bins, floor, shelves and assigned areas.
• Maintained clean cart during restocking to avoid hazards and promote guest convenience.
• Assessed individual MicroKitchens to determine which items required restocking.
• Updated signage to reflect current fresh snack offerings.
• Kept records of cooler and fresh snack temps as required.
• Removed outdated and overripe items from stock to eliminate health risks.
• Notified management immediately of any issues, enabling quick remediation.

Barista

• Greeted guests, answered general questions and directed to appropriate locations.
• Managed morning and afternoon rush with efficient, levelheaded customer service.
• Prepared drinks with high accuracy and consistently strong customer satisfaction.
• Maintained clean and organized work space, enabling coworkers to locate resources and product.
• Created hand-crafted beverages based upon customer preferences.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Passed inspections by following health, safety and sanitation guidelines.
• Restocked counter and customer areas to maintain adequate items levels for expected needs.
• Developed creative and appealing latte art techniques and instructed coworkers in method.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning..
• Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running.
• Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency.
• Produced food and drink products adhering to company quality and quantity standards.