Kimberley Miller
CRAWFORDVILLE,FL
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
Kim Cares Cleaning LLC
Crawfordville, FL, USA
03.2019 - Current
- Managed daily operations and scheduling for cleaning services.
- Developed and implemented quality control procedures to ensure customer satisfaction.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Coordinated supply inventory management for cleaning products and equipment.
- Enhanced client relationships through consistent communication and service feedback.
- Optimized workflow processes to improve efficiency in service delivery.
- Resolved customer inquiries and concerns promptly to maintain high service standards.
- Conducted regular performance evaluations to support team development and accountability.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
Office Automation Analyst
Florida Emergency Management
Tallahassee, FL, USA
11.2013 - 06.2016
- Help desk ticket system management (create, resolve, reassign)
- Trouble shooting desktop related issues (Windows 7, 8, XP, Office 2010 & 2016, Printers, Scanners, etc.)
- Imaging new laptops for employees of DEM including training when required
- Develop documentation when required including new procedures and policies
- Installing software, drivers, scanners, monitors, profiles, etc.
- Setup of department cell phones including troubleshooting email accounts
- Other duties when required
- Analyzed and documented system requirements for disaster response applications.
- Collaborated with cross-functional teams to streamline incident reporting processes.
- Implemented process improvements that increased operational effectiveness of emergency management systems.
- Conducted training sessions on automation tools for staff, enhancing team capabilities.
- Evaluated software performance metrics to identify opportunities for system optimizations.
- Troubleshot issues with existing automated processes, providing prompt resolutions to minimize downtime and maintain high levels of efficiency throughout operations.
- Gathered and reported relevant and actionable metrics on automation.
Cashier
WACO (StopNSave)
Crawfordville, FL, USA
08.2012 - 04.2013
- On-hands customer service, running register conducting debit, cash and credit transactions
- Assisted management in training new employees when needed
- Stocking, inventory using scanning
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, fostering positive relationships and loyalty.
- Monitored inventory levels, alerting management to low stock or discrepancies promptly.
- Managed cash register operations, ensuring compliance with company policies and procedures.
- Resolved customer issues swiftly, contributing to overall satisfaction and retention efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Voting Systems Technician II
Leon County Supervisor of Elections
Tallahassee, FL, USA
06.2006 - 11.2010
- Programming of School Elections on GEMS software, including ballot layout, downloading memory cards, uploading results and report exports
- Coordinated Election Day rovers, including troubleshooting phone calls received by precincts
- Custom developed database system which inventories all voting equipment including repairs, maintenance and history reports
- General inventory supplies
- Development of user manuals for touch screen voting machine
- Trained poll-workers in a classroom setting on procedures for Election Day
- Development of bar-code system
- Custom database for all areas of elections
- Training, testing, implementing procedures for new voting equipment when required
- Delivery process management, including working with vendors
- Temporary help management up to 15 OPS workers for major cleaning and testing projects
- Early voting technical rover including working with voters
- Retention records
- Voter focus software (all departments)
Software Developer
ePartners, Inc
Crawfordville, FL, USA
07.2005 - 05.2006
- Analyzed, developed and enhanced Software applications
- QA Testing integration applications
- Integration analysis, database design for integration, coding, development of test plans and documentation installation
- Maintained customer relations and communication through remote connections and teleconference calls
- Application development included; Microsoft Accounting System 'Great Plans', Dexterity, PL-SQL, eConnect stored procedures/triggers, and data configuration. Great Plains 8.0 & 9.0, Dexterity, eConnect, Microsoft.Net, ASP.Net, Java script, XML, FrontPage, Photoshop, SQL, PL-SQL, SQL Server 2000, SQL Server 6.5 & 7.0
Computer Programmer Analyst I
Department of Transportation
Tallahassee, FL, USA
12.2004 - 07.2005
- Developed system requirements specification, by attending JAD sessions
- Worked with analysts to prepare test plans and assess test data.
- Improved software efficiency by creating automated scripts and tools.
- Created web-based dashboards and reporting tools for data visualization.
- Visual Basic, COBOL and FrontPage
- Projects included working with vendors on integrating data from COBOL to Visual Basic (SQL)
- Analyzed and optimized software applications to enhance transportation system efficiency.
- Collaborated with cross-functional teams to design user-friendly interfaces for transportation software.
- Conducted system testing and quality assurance to ensure compliance with industry standards.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Researched information and conducted analysis for software and systems modifications and new projects.
Computer Programmer Analyst I
Department of Transportation
Tallahassee, FL, USA
12.2004 - 07.2005
- Developed system requirements specification, by attending JAD sessions
- Worked with analysts to prepare test plans and assess test data.
- Improved software efficiency by creating automated scripts and tools.
- Created web-based dashboards and reporting tools for data visualization.
- Visual Basic, COBOL and FrontPage
- Projects included working with vendors on integrating data from COBOL to Visual Basic (SQL)
- Analyzed and optimized software applications to enhance transportation system efficiency.
- Collaborated with cross-functional teams to design user-friendly interfaces for transportation software.
- Conducted system testing and quality assurance to ensure compliance with industry standards.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Researched information and conducted analysis for software and systems modifications and new projects.
SYSTEMS PROGRAM ANALYS
Florida Clerk of Courts & Comptrollers
Tallahassee, FL, USA
07.2001 - 03.2003
- Modified internal website
- Analyzed, coded and maintained complex application components based on specifications provided
- Stored procedures, triggers, ORI statewide database
- Developed system requirements specification, by attending JAD sessions
SYSTEMS PROGRAM ANALYS
Florida Clerk of Courts & Comptrollers
Tallahassee, FL, USA
07.2001 - 03.2003
- Modified internal website
- Analyzed, coded and maintained complex application components based on specifications provided
- Stored procedures, triggers, ORI statewide database
- Developed system requirements specification, by attending JAD sessions
Computer Programmer Analyst I
Department of Education
Tallahassee, FL, USA
05.2000 - 06.2001
- Analyzed, developed and modified computer programs using Visual Basic, Interdev, COBOL
- Developed test plans, user training documentation, JCL routines, and installation guides
- Flow-charting entire systems (COBOL and Client Server) including database requirements
- Enhanced stored procedures and triggers on a SQL/ORACLE databases
Computer Programmer Analyst I
Department of Education
Tallahassee, FL, USA
05.2000 - 06.2001
- Analyzed, developed and modified computer programs using Visual Basic, Interdev, COBOL
- Developed test plans, user training documentation, JCL routines, and installation guides
- Flow-charting entire systems (COBOL and Client Server) including database requirements
- Enhanced stored procedures and triggers on a SQL/ORACLE databases
Computer Programmer/OPS Computer Programmer
Department of Revenue
Tallahassee, FL, USA
07.1999 - 05.2000
- Modified, enhanced, and documented COBOL tax submitting systems using VB, COBOL, and SQL
- Y2K = 28 COBOL programs modified and implemented
Computer Programmer/OPS Computer Programmer
Department of Revenue
Tallahassee, FL, USA
07.1999 - 05.2000
- Modified, enhanced, and documented COBOL tax submitting systems using VB, COBOL, and SQL
- Y2K = 28 COBOL programs modified and implemented
Education
High School Diploma - General High School Curriculum
Wakulla High School
Crawfordville, FL05.1985
.NET - undefined
TCC
04.2013
Computer Programming - undefined
Lively Vocational
08.1999
Skills
- Operations management
- Documentation and reporting
- Business planning
- Operations oversight
- Inventory management
- Strategic planning
- Operational reporting
- Performance analysis
- Business operations management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Document management
- Route management
Certification
- 2013-04-01, .NET, TCC
- 1999-08-01, Computer Programming, Lively Vocational
Ability Summary
.Net (C# & VB, CRUD, CSS), Asp.Net, Visual Basic 6.0, .Network Framework 4.0, JAVA, JavaScript (HTML), XML, Cobol I, Cobol II, C, C++, Great Plains Dexterity, Access, Assembler, CICS, SQL, PL-SQL, SQL Server 6.5, 7.0, RDBMS, ISPF/TSO, Micro Focus, JCL, Unix, Triggers & Stored Procedures
Timeline
Owner/Operator
Kim Cares Cleaning LLC
03.2019 - Current
Office Automation Analyst
Florida Emergency Management
11.2013 - 06.2016
Cashier
WACO (StopNSave)
08.2012 - 04.2013
Voting Systems Technician II
Leon County Supervisor of Elections
06.2006 - 11.2010
Software Developer
ePartners, Inc
07.2005 - 05.2006
Computer Programmer Analyst I
Department of Transportation
12.2004 - 07.2005
Computer Programmer Analyst I
Department of Transportation
12.2004 - 07.2005
SYSTEMS PROGRAM ANALYS
Florida Clerk of Courts & Comptrollers
07.2001 - 03.2003
SYSTEMS PROGRAM ANALYS
Florida Clerk of Courts & Comptrollers
07.2001 - 03.2003
Computer Programmer Analyst I
Department of Education
05.2000 - 06.2001
Computer Programmer Analyst I
Department of Education
05.2000 - 06.2001
Computer Programmer/OPS Computer Programmer
Department of Revenue
07.1999 - 05.2000
Computer Programmer/OPS Computer Programmer
Department of Revenue
07.1999 - 05.2000
.NET - undefined
TCC
Computer Programming - undefined
Lively Vocational
High School Diploma - General High School Curriculum
Wakulla High School